Desktop Support Technician II

Do you have a great sense of humor, enjoy solving problems, and get satisfaction from making someone’s day a little brighter? If so, we are looking for YOU! **Premier One** is an IT department for hire, providing IT with a Human Touch for clients across the United States over 30 years. We have a fun, casual, and collaborative environment and are looking for a talented and experienced Desktop Support Technician II to join our team. **This position is remote!** **Competencies You'll Need:** * Technical Savvy \& Professional IT Knowledge * Human\-centric Attitude * Bias to Action * Quality Conscious * Continuous Learning **What You’ll do:** * Troubleshoot and resolve IT support issues submitted by Premier One clients * Maintain advanced knowledge of clients, their IT systems, and their relationship with Premier One * Maintain advanced knowledge of supported Line of Business applications * Establish positive relationships with clients, face\-to\-face, by telephone and email * Maintain a working team relationship with Service and Engineer teams * Provide training, documentation, and knowledge transfer to technicians * Provide, manage, and develop documentation and SOP's * Provide escalation IT support for technicians * Perform on\-call responsibilities as assigned by supervisor * Primary Systems: ConnectWise, ScreenConnect, IT Glue, Managed Workplace, Microsoft 365, Phin, Archive/Doc Drop, Nerdio, Windows Server OS, Windows 10 OS, Active Directory, Various Line of Business Applications **What Experience and Education You'll Need:** * High School Diploma or GED required; some post\-secondary education or training is preferred * A\+ and Network \+ certification preferred * Minimum 4 years of IT support and customer service * Previous experience working for a Managed Service Provider preferred * Advanced knowledge in select client environments, software, and systems * Demonstrated expertise in troubleshooting hardware and software across multiple platforms * Prior exposure to professional office environment **Other Skills and Abilities You'll Need:** * Provide superior client service by resolving problems efficiently and responding quickly * Ability to work independently and in team settings * Ability to communicate clearly and quickly on the phone and via video conference * Ability to work efficiently with attention to details and quality of work produced * Ability to effectively work in a high pressure, fast\-paced environment accountable for results * Ability to work with a myriad of personality types in a congenial and respectful manner * Ability to communicate effectively, both verbally and in writing, with staff, clients, and the community * Ability to organize, multi\-task, plan and set priorities with minimal supervision * Maintain an attitude of confidence, enthusiasm, and positivity * Physical ability to lift up to 50 pounds **What Are the Perks?** * Remote Position * Rapidly growing company * Casual and collaborative environment * Co