Administrative Assistant for a Plumbing & HVAC Services Company in the US (Home

Category: Trade and Labor Location: Hazlet New Jersey United States Follow up on annual maintenance agreements within HCP through email, text, and phone calls. Schedule maintenance appointments and remind customers of upcoming services. Retain customers by explaining the benefits of maintaining their annual maintenance agreement. Respond to positive Google reviews. Run the weekly technician sales report every Monday. Monitor the daily dispatch board to ensure technicians are on time or identify when they are running early or late. Monitor the HCP inbox and respond to customer inquiries as needed. Assist with answering incoming calls. Take ownership of day-to-day operational and customer service tasks to allow management to focus on other initiatives. DetailsOriginally posted on Himalayas