Customer Success / User Operations Associate

**Now Hiring: Customer Success Associate (SaaS) at Hireline** **Compensation** OTE: $75,000k / Year (Base Salary $65k / Yr \+ Quarterly Perf. Bonus $10k) **Benefits** * 100% After Onboarding * PTO * Comprehensive Health Insurance * Holiday Pay \+ Sick Time * Extensive Training and Daily Coaching * Direct Mentorship **Location** Houston, TX — In\-person onboarding, then remote flexibility based on performance **Qualifications** * 0–3 years experience in SaaS, customer success, support, account management, recruiting, or operations * Bachelor's degree required (Marketing, HR, Business, Communications, etc.) * Comfortable with G\-Suite (Gmail, Google Sheets, Google Docs) and CRM systems * Strong written and verbal communicator — much of the work is async over email and Slack * Detail\-oriented and process\-driven; you actually like checklists * Coachable and open to structured feedback * Houston\-based for onboarding period * Experience with recruiting/ATS platforms is a strong plus * New grads are welcome and encouraged to apply! **The Role** As a Customer Success / User Operations Associate, you'll own the post\-sale client experience: getting new accounts launched fast, keeping campaigns performing, and making sure clients get real value from the platform. This is a hands\-on, operationally\-intensive role for someone early in their career who wants to learn how a modern SaaS company runs accounts day\-to\-day. You're not just a relationship manager — you're inside the product, the campaigns, and the data. You will: * Onboard new clients post\-sale: configure accounts, launch first campaigns, train recruiter users * Monitor campaign health across your book of business and proactively flag underperforming jobs * Optimize live campaigns alongside clients — adjust targeting, refresh creative, refine job titles and screener questions * Run regular check\-ins with assigned accounts and respond to inbound support requests * Triage and resolve user issues; escalate product bugs and feature requests cleanly to engineering * Track account health and engagement signals in CRM and Google Sheets * Contribute to playbooks, help docs, and onboarding materials as the team scales **Onboarding \& Ramp** You'll begin with structured in\-person onboarding in Houston to ensure full product fluency, campaign\-management confidence, and exposure to live client work. Ramp is structured around taking ownership of accounts incrementally — full productivity expected within approximately 60 days. During ramp, you will: * Shadow live onboardings and client calls * Run supervised campaign optimizations * Receive daily coaching and feedback * Gradually take on a full book of accounts After onboarding, remote flexibility is available based on performance. **Who This Role Is Great For** * Former internal or agency recruiters who's discovered they prefer building relationships over cold outreach * Operations\-minded person who likes being inside the product,