Record to Report (R2R) Global Process Leader - US Remote

JOB OVERVIEW:This role owns end-to-end process performance and strategy for the Record-to-Report (R2R tower, from global process design and standardization through to BPO vendor governance and business stakeholder accountability. The R2R GPL is the single point of accountability for service outcomes, process excellence, and continuous value creation across all geographies – covering accounting close, reconciliations, controls execution, and other R2R activities, as well as the transactional layer of tax, treasury, and FP&A.Reports to the VP, Global Business Services and owns the end-to-end operational performance for the R2R tower within GBS.KEY RESPONSIBILITIES: Serve as the primary business-facing partner for assigned functional leaders (CFO, CAO, BU Presidents and finance leaders), owning a formal service cadence that translates business priorities into R2R delivery commitments.Own escalation accountability for R2R service gaps — ensuring close process failures, reconciliation issues, control deficiencies, and accounting exceptions are surfaced, owned, and resolved without the business having to chase.Govern the BPO vendor relationship for the R2R tower, including SLA enforcement, performance reviews, and commercial discipline across accounting close, reconciliations, and all R2R activitiesLead daily and weekly operating cadence to manage close calendar execution, reconciliation volumes, capacity, throughput, and backlogOwn SLA and KPI performance across R2R including close timeliness, reconciliation accuracy, journal entry error rates, and control deficiency metricsForecast demand trends and align vendor staffing and capacity plans accordinglyEnsure execution and documentation of process controls and audit requirementsMaintain exception management framework aligned to policy and governance standardsBuild and prioritize continuous improvement pipeline including automation and simplificationPartner with Process Excellence and Digital teams to deliver measurable productivity gains across R2RSPECIFIC KNOWLEDGE & SKILLS: Acts as the voice of the business inside GBS — owning the R2R service relationship with BU leaders and ensuring delivery is always aligned to business outcomes, not just operational metricProven track record of earning the trust of business unit CFOs and functional leaders by consistently prioritizing their operational needs within the R2R delivery model.Strong operational leadership with deep understanding of R2R processes – including accounting close, GL reconciliations, cost allocations, FX revaluation, fixed assets, intercompany, and controls executionExpertise in R2R KPI management, root cause analysis, and structured escalation frameworksExperience managing outsourced or hybrid retained-vendor delivery modelsCapacity planning and workforce optimization capabilityExperience managing outsourced service providers and SLA-based environmentsDemonstrated experience leading or partnering on automation, AI-enabled workflow, or intelligent process redesign initiatives within a GBS or shared services environmentDemonstrated track record of driving year-on-year productivity improvementHigh attention to detail with strong financial and commercial acumenCross-functional coordination across functional groups and vendor teamsExceptional analytical, organizational, and resource-planning abilitiesDemonstrated initiative, autonomy, and creativity in problem-solving.Proven ability to manage multiple tasks and prioritize & execute effectively.Forward-thinking and innovative in addressing complex issues.Excellent oral and written communication skills for effective collaborationStrong interpersonal skills, fostering collaborative teamwork across disciplines.Strong planning discipline with excellent conceptual and organizational skillsGENERAL SKILLS & COMPETENCIES: Outstanding management and leadership skills and ability to attract, retain, motivate, develop, mentor and coach team members for high performance; good conceptual skillsOutstanding verbal and written communication skills and ability to resolve disputes effectively and efficientlyOutstanding presentation and public speaking skillsMastery independent decision making, analysis and problem-solving skillsUnderstand, interpret and act on financial information and external trends that contribute to business profitabilityPlan, manage and create strategy around complex projects; understand available resources, develop timeline, budget and assign areas of responsibilityLead teams to achieve company goals and solve complex business issues in creative and effective waysMastery planning and organizational skills and techniquesCommunicate effectively with senior management and key stakeholdersExcellent negotiating skills and ability to effectively manage strategic alliances, joint ventures and outsourced relationshipsAbility to influence, build relationships, understand organizational complexities, manage conflict and navigate politicsBroad professional and