Bilingual Customer Support Specialist (English/French-Canadian)

We are seeking a bilingual Customer Support Specialist fluent in both English and French\-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer assistance across phone, email, and chat channels. This is a fully remote opportunity for candidates with excellent communication skills, strong customer service experience, and authentic French\-Canadian fluency, including familiarity with Quebecois expressions and conversational dialect. The ideal candidate is professional, personable, detail\-oriented, and comfortable handling customer interactions across multiple communication channels in a fast\-paced environment. **Key Responsibilities** * Handle inbound customer support inquiries via phone, email, and live chat * Assist customers with warranty claims and general product or service inquiries * Provide clear, professional, and empathetic customer support in both English and French * Accurately document customer interactions and case updates * Troubleshoot customer concerns and escalate issues when necessary * Maintain strong service quality and response standards * Collaborate with internal teams to ensure smooth customer experiences **Technical Requirements (Essential)** **To be considered, candidates must meet all technical requirements below:** * Windows 11 PC (Mac not supported) * 12–16 GB RAM * Dual monitors * Webcam * Fibre internet with a wired connection * Backup power solution * Microsoft Teams / Office 365 Applications that do not meet the minimum technical requirements may not move forward in the process. **Hiring Process** Our hiring process includes multiple stages to ensure the right fit for both the role and the client environment. The process includes: * Resume review * Prescreen questionnaire * One\-way video interview * Live interview * Client interview **Please note:** **Only candidates who complete both the prescreen questionnaire and one\-way video interview will be considered for progression in the hiring process.** Requirements: **Requirements** * Native or near\-native fluency in English and French\-Canadian * Strong preference for candidates with an authentic Quebecois dialect * Previous customer service or customer support experience required * Experience handling phone, email, and chat support preferred * Excellent verbal and written communication skills * Strong listening and problem\-solving abilities * Comfortable working independently in a remote environment * Reliable high\-speed internet connection and professional remote work setup * Ability to multitask and manage multiple customer interactions efficiently **Preferred Qualifications** * Experience with warranty claims or product support * Experience working with North American customers * Call center or contact center experience * CRM or ticketing system experience