Product Operations Specialist

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. We’re looking for an enthusiastic and adaptable Product Operations Specialistto join our team and help us support and continuously improve Product Operations processes and features on Muck Rack.As our Product Operations Specialist, your mission will be to contribute to Muck Rack by resolving key issues impacting customers, communicating the roadmap, and supporting the processes that help the product and engineering teams work more efficiently. This is a great opportunity for someone who is excited about collaborating with teammates, shipping products that delight our users around the world, evolving in the ever-changing media landscape, directly contributing to our company’s growth, and wants to make a meaningful impact from day one. What you’ll do:Support responder responsibilities, including the resolution of bugs and product feedback reported by Muck Rack team members and users, and production support through alerts and automated systemsPartner closely with the Customer Support team to diagnose and see through resolution for User IssuesProactively communicate ongoing issues for maximum visibility across GTM teamsGather, analyze, and help compile product data and reports to surface trends, issues, and feedback to relevant teams to inform the direction and understanding of key featuresSupport and execute systems that improve the visibility of Muck Rack’s product roadmap to both internal and external stakeholdersCompile reports on recent feature requests and upcoming launches to share with internal stakeholdersBuild and iterate on systems that inform the product team of feature improvements, bugs, and overall Quality AssuranceOccasionally manage projects related to feature development and maintenance that sit within the product, engineering and design teamsHow success will be measured in this role:Ability to effectively resolve user issues as they ariseAbility to swiftly escalate performance issues to correct Engineering and on-call squadsAbility to find gaps or redundancies in our processes and propose or contribute to solutionsThis role is execution-focused, with an emphasis on learning Muck Rack’s platforms, workflows, and escalation paths during the first several months.If the details below describe you, you could be a great fit for this role:1-2 years of project management, operations or product management experience, preferably in software developmentExperience with project management and workflow tools like Shortcut, Productboard, and SlackExperience with production support and queue monitoring tools like Datadog, Grafana, PagerDutyComfort with Google Apps (Docs, Spreadsheets, Slides) or similar product suites like Microsoft OfficeAwareness of business models and pricing strategy as it relates to feature developmentFamiliarity with agile, waterfall and similar product management methodologiesExperience with QA and logging/tracking bugs for our Product and Engineering teamsAbility to collaborate with remote teamsExperience with SQL and platforms like Redash is a plus, but not requiredInterview OverviewHere’s what you can expect from our process. We’ll keep you informed at every step and let you know if anything changes along the way.Intro call with a member of our Talent TeamA video interview with the Hiring ManagerPeer interviews with future teammatesFinal call(s) with executive team member(s) SalaryFor roles based in Europe, we offer a competitive salary range aligned with local market value.The base salary for this role in the UK is between £55,000 - 64,000 GBP.The base salary for this role in Ireland is between 52,000 - 61,000 EUR.Total compensation for this role consists of base salary and a quarterly bonus plan. For all other countries, we have competitive pay bands based on market standards.Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily