Technical Support Specialist I, Office (CE)

**Xplor Technologies** powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI\-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership\-based and service\-based industries simplify operations, uncover insights, and elevate customer and member experiences. We unite popular brands such as **foreUP**, **myFitApp**, **Vermont Systems**, **Momence**, **Exerp**, **Mariana Tek**, **Resamania**, **FieldEdge**, **CampBrain** and many more. Join our **Clubessential Brand within Golf \& Club** as **Technical Support Specialist I, Office** to make a real impact every day. We say that because we know that every conversation we have, every interface we design, and every new feature we ship is another opportunity for us to elevate everyday life experiences for our customers and the people and communities they serve. The Technical Support Specialist I provides frontline technical support for Clubessential club management software and connected technologies within the Office General support team. The role owns client issues from initial contact through resolution or appropriate escalation across software, point\-of\-sale, hardware, configuration, and operational workflows. The specialist troubleshoots issues, guides clients through solutions, and maintains accurate case documentation across phone, email, and chat channels. This role helps create a consistent client experience while building broad technical and product expertise. **Some of the things you'll do:** * Own assigned Office General support cases from initial contact through resolution or appropriate escalation while meeting established response and follow\-up expectations. * Troubleshoot standard issues across Classic POS, printers, hardware, employee and item configuration, membership, inventory, Guest Rooms, Mobile Ordering, Mobile POS, KDS, kiosks, reporting, and system settings. * Gather relevant details, reproduce reported behavior when possible, and review configuration, permissions, connectivity, and system settings to identify the cause of an issue. * Research knowledge resources, previous cases, known issues, and documented troubleshooting processes when a resolution is not immediately known. * Guide clients through troubleshooting and product workflows while explaining technical concepts clearly to technical and nontechnical users. * Document client interactions, troubleshooting steps, findings, and resolutions accurately in the case management system. * Prioritize assigned work based on urgency, client impact, case age, and established service expectations. * Recognize when an issue exceeds Level 1 scope and escalate with complete documentation to the appropriate Level 2 or internal resource. * Maintain ownership of the client experience by setting clear expectations, following through on commitments, and responding appropriately to clie