Sales Operations Manager (Fully Remote)

About Soracom Soracom was founded in 2015 by AWS veterans with a clear vision to build a more connected world. Today, Soracom serves over 20,000 customers and connects millions of devices worldwide, delivering connectivity for the Internet of Things (IoT) powered by the speed and scale of the cloud. With remote teams across Japan, the US, and Europe, Soracom is continuing to expand its global team to keep pace with the company's rapid growth. Soracom is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground\-breaking technologies is one of our key assets and our people make it happen. Come and join Soracom to create the transformative technology that enables our customers to engineer a better world. About the Role Soracom is a global IoT connectivity platform trusted by thousands of enterprises worldwide. As our Sales Operations Manager, you'll be the operational backbone for our US and Europe/UK sales organizations — building the systems, data infrastructure, and processes that enable two high\-performing regional teams to scale in a fast\-moving IoT market. Central to this role is a kaizen mindset: driving continuous, incremental improvement across every stage of the sales process and embedding a culture of measurement and iteration. You'll sit within Operations, report to the Head of Operations, and work closely with Sales leadership in both regions to turn strategy into execution. **Requirements** Key Responsibilities* Maintain and Kaizen Salesforce across US and EUK regions Administer and optimize Soracom's Salesforce instance for US and EUK sales teams, managing data quality, custom objects, lead/opportunity workflows, multi\-currency pipelines, regional territories, and user provisioning. Ensure data structures support region\-specific reporting and compliance requirements. * Build regional dashboards and consolidated forecast reporting Maintain pipeline, forecast, and KPI dashboards in BI tools ( Looker/Superset) that give regional Sales leaders and the Head of Operations a clear, unified view, segmented by US and EUK, with multi\-currency normalization and region\-specific conversion benchmarks. * Lead kaizen of the sales process across US \& EUK Apply a kaizen (continuous improvement) approach to every stage of the sales funnel in both regions. Identify friction points unique to each market, run structured improvement cycles, measure impact, and embed learnings back into process documentation and tooling. Balance global consistency with regional nuance, what works in the US may need adaptation for EUK market dynamics, buyer behaviors, or regulatory context. * Standardize and adapt workflows across regions Map and maintain end\-to\-end sales process documentation for both US and EUK teams — lead routing, qualification criteria, deal desk, and CS handof