Preferred Success Digital Customer Success Manager

We help the world run better at SAP. As a Digital Customer Success Manager, you will deliver ongoing support and guidance to customers and SAP partners, focusing on relationship-building and proactive support activities that promote overall customer satisfaction, product adoption, and retention & renewals.RequirementsDevelop a trusted relationship with key stakeholders and decision makers from customers and SAP partners.Understand key elements of the customer’s environment and Cloud strategy.Management of customers in SAP Cloud Solutions.Understand and respond to customer needs bringing the customers value in the focus.Define and drive a targeted goal-based engagement plan (Success Plan).Provide expertise to customers’ use of SAP Cloud solutions,Facilitate access to product and functional expertise for certain topic areas e.g. via Empowerment Sessions.Provide tailored Release Reviews to support customer to develop an appropriate strategy that maximizes feature adoption.Meet customer expectations by anticipating and orchestrating in the resolution of their top issues, act as an escalation point and collaborate with other departments as needed.Collaborate with internal teams by providing important customer feedback, process-improvement suggestions, troubleshooting tips etc.BenefitsGreat benefitsConstant learning, skill growthWellbeing prioritizedOriginally posted on Himalayas