Customer Service Agent

DATAMARK, Inc. is currently seeking a professional and experienced Customer Service Associate to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Customer Service Associates will play a crucial role in facilitating effective communication between Interpreters and customers.Determining the language needs of the callerEntering appropriate customer information as neededAccessing appropriate databasesQuickly transferring calls to the appropriate staff memberProviding additional assistance when neededRequirementsExcellent customer service, communication and interpersonal skillsAbility to enter and access information using a computer terminal while responding to customer needsExcellent keyboarding skillsProfessionalism, accuracy and speed are essentialExcellent command of the English Language – no other language skills are requireLocation: Thane WestJob Type: Work from Home (Only candidates residing in Mumbai will be considered.)BenefitsPrivate Health InsurancePaid Time OffWork From HomePerformance BonusOriginally posted on Himalayas