Academic Advisor

**Job no:** 495209 **Work type:** Administrative (Full Time) **Location:** Texas, Remote (within United States), Other **Categories:** Academic Advising/Academic Support **Job Title:** Academic Advisor **Reporting Relationship:** Director of Advising, Department of Learner Success **Unit:** National \& Global **Department:** Learner Success \- IWU National \& Global **Campus Location:** Online/Remote (This position will require the candidate to live in or near the Dallas\-Fort Worth, Texas metro area.) **Summary of Position:** Provides Academic Advising and other student support services for online and onsite National \& Global students as they pursue various degree and certificate programs. Services provided include: academic advising, planning and scheduling out courses to degree completion, acting as a student advocate; assisting students with all academic needs related to completing their degree, and developing means of communication and support to students. **Duties and Responsibilities** * Provide a high level of individual and general student care + Engage students by individual and group contacts via various methods: in\-person, phone, email, video conferencing, instant chat, classroom visits, blogs, and other means + Problem\-solve as needed when students encounter issues and problems that present roadblocks in their academic pursuits + Collaborate with other divisions of the university such as financial aid and accounting when needed to resolve issues + Advocate for students when appropriate + Notice common student needs and develop appropriate supports and activities to proactively assist students + Refer students to supportive services such as tutoring services, career development, pastoral care, personal counseling, etc. * Assist students in developing an academic plan for completion of their desired degree or certificate + Maintain generalist knowledge of all aspects of National \& Global programs to help students with questions and issues regarding facilitators, curriculum, attendance, financial aid, accounting, and fulfillment of academic requirements + Be proficient in the use of various databases found in the university student information system in order to access needed student information + Work with each student to develop a written degree completion plan + Assist bachelor students in scheduling out core and elective classes to degree completion in order to meet Department of Education guidelines for financial aid and to maximize their aid * Actively work to retain students + Work individually with students admitted or placed on probation or who are suspended + Assist students who are at\-risk + Counsel students prior to their withdrawal from classes or core programs to discuss options for continuing education and to help the university increase retention of students * Contribute to the work of various committees and task forces as assigned * Work cooperatively with other personnel withi