988 Chat and Text Crisis Counselor (Full-Time, Remote)

**988 Chat and Text Crisis Counselor (Full\-Time, Remote)** ----------------------------------------------------------- **Organization: DeafLEAD** **Job Type: Full\-time, hourly (non\-exempt)** **Location: Remote** **Reports To: Chat and Text Operations Manager** **Start Date: August 3rd, 2026** **Salary Range: $17 to $21 / hour** * *External hires are usually brought on to DeafLEAD between the minimum to midpoint of the posted salary range depending on a combination of education, qualifications, internal equity, and the budgeted amount for the role.* ### **Position Summary** DeafLEAD is seeking an experienced and compassionate full\-time **Chat and Text Crisis Counselor** to join an exciting, supportive, and engaging team that provides crisis intervention services as part of the 988 Suicide and Crisis Lifeline Chat and Text network. DeafLEAD is a non\-profit organization that provides crisis intervention services to Deaf, Hard of Hearing, Late\-Deafened, DeafBlind, DeafDisabled, and Deaf\+ individuals and their families within the state of Missouri and nationwide. Our mission is to promote the emotional and physical well\-being of consumers in a safe and respectful environment utilizing a consumer\-centered, trauma\-informed approach. We are committed to providing a variety of services to effectively meet the changing needs within the Deaf community. These services include (but are not limited to) crisis intervention, safety planning, legal/medical/personal advocacy, case management, crisis videophone/text/chat/hotline services, mental health services, training, and interpreting. DeafLEAD offers crisis services 24 hours a day, every day of the year. ### **Essential Functions** * Follow DeafLEAD’s policies and procedures. * Believe in DeafLEAD’s philosophy and goals as stated in Summary of Organization. * Provide emotional support and crisis intervention services via the 988 Suicide \& Crisis Lifeline chat and text platforms, engaging with individuals experiencing distress in a calm, empathetic, and professional manner. * Conduct risk assessments and collaborate with service users to develop safety plans and appropriate next steps based on their needs. * Complete assigned follow\-ups with service users via text, email, or phone when applicable, ensuring continuity of care and support. * Accurately and thoroughly document all interactions in accordance with program standards and required timelines. * Utilize established protocols and guidelines to determine when to notify child protective services or contact emergency services for intervention. * Consult with Shift Supervisors, Senior Crisis Counselors, and leadership staff regarding complex or high\-risk situations, ensuring appropriate decision\-making and support. * Participate in ongoing quality assurance processes, including quarterly evaluations and additional reviews as needed, and apply feedback to improve performance. * Successfully complete all required tr