B&P Customer Specialist 2

What You'll Do: The **B\&P Customer Specialist 2** supports end\-to\-end enrollment and reconciliation processes, including the setup and ongoing management of EDI and other enrollment file feeds. This role investigates and resolves file and data discrepancies, identifies root causes, and partners with internal and external stakeholders to ensure accurate and efficient group and member enrollment. What you'll do:* Manage enrollment file feeds, including EDI and other data exchange files, supporting enrollments, changes, and terminations. * Investigate file feed errors and enrollment discrepancies, identify root causes, and recommend solutions to prevent recurring issues. * Audit enrollment data and files to ensure accuracy, data integrity, and successful reconciliation. * Respond to a high volume of complex EDI enrollment questions and issues while meeting established service expectations. * Support EDI setup, testing, education, and auditing for internal and external stakeholders. * Partner with external clients and business partners to troubleshoot issues and support successful enrollment processes. * Collaborate with internal teams to resolve EDI enrollment and reconciliation concerns. * Identify trends, knowledge gaps, and opportunities to improve processes and stakeholder experiences. * Lead or support projects focused on operational efficiencies and process improvements. Who You Are: * 4\+ years of customer service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education. * 2\+ years of EDI support experience. * 2\+ years of experience in an operations, analytical, or similar role. * Experience working with CSV and 834 file formats. * Health insurance EDI experience. * Experience with data reconciliation, auditing, and data entry. * Previous experience working directly with external clients or business partners. * Strong analytical, troubleshooting, and problem\-solving skills. * Excellent attention to detail and organizational skills. * Ability to manage multiple complex priorities in a fast\-paced environment. * Strong written and verbal communication skills. * Ability to work effectively both independently and collaboratively within a team. Salary Range Information: Salary ranges below reflect targeted base salaries. Non\-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range: $20\.34 \- $36\.35 / hour Salary Details: The following locations are examples of market\-specific salary ranges across different geographies. * Wichita, KS: $20\.34 \- $27\.26 / hou