Senior Principal, AI Software Engineer– Agentic & Industry Solutions - Full Time Role

**Job Description** Role: Senior Principal, AI Software Engineer– Agentic \& Industry Solutions Location\- TX (Remote) Role Type: Fulltime Salary: $205200\.00 \- $360800\.00 per yearly Job Description Be the one building AI\-powered experiences where they matter most. Senior Principal, AI Software Engineer– Agentic \& Industry Solutions Qualifications: * Bachelor's degree in Computer Science, Engineering, Artificial Intelligence, Data Science, or related discipline; Master's degree preferred * 10\+ years of experience in software engineering, solution architecture, enterprise integration, or cloud\-native application development * 5\+ years of experience designing and implementing AI, Conversational AI, automation, or workflow orchestration solutions * Strong hands\-on development experience building scalable enterprise applications * Proven ability to move solutions from concept and prototype through production deployment * Demonstrated technical leadership skills and ability to mentor engineers and architects * Strong communication and stakeholder engagement skills with ability to collaborate across Product, Engineering, and Strategic Customer teams * Experience building Agentic AI platforms, copilots, virtual agents, digital assistants, or intelligent automation solutions * Experience creating reusable solution accelerators, frameworks, and industry\-specific assets * Understanding of industry processes within Financial Services, Healthcare, Insurance, Retail, Telecommunications, or Public Sector is a plus * Contributions to technical communities, open\-source projects, patents, or innovation initiatives is a plus * Candidates must have willingness to travel as necessary; a valid passport is required * Technical proficiency in the following is not necessary, but a plus: * Genesys Cloud Architecture, AI Studio, Copilot, Architect, Journey Management, Experience Orchestration, APIs and Event Frameworks * Multi\-Agent Systems, AI Skills and Agent Development, LLM Integration, RAG Architectures, Knowledge Systems, AI Workflow Automation * AI Frameworks such as LangGraph, CrewAI, Semantic Kernel, LangChain, AutoGen, OpenAI APIs, Anthropic APIs, AWS Bedrock * Python, JavaScript/TypeScript, REST APIs, Event\-Driven Architectures, Microservices, Cloud platforms (AWS, Azure, Google Cloud) * Expertise with RAG architectures, vector databases, knowledge orchestration, and enterprise search solutions * Experience integrating AI solutions with CRM, ERP, Service Management, and enterprise workflow platforms Note Purpose: The Principal Architect and AI Engineer – Agentic \& Industry Solutions is a highly technical, hands\-on leader responsible for designing, building, and scaling transformative AI\-powered solutions on Genesys Cloud. Working within the Innovation Solutions organization, this role drives the development of reusable Agentic AI capabilities, industry\-specific solution accelerators, and intelligent workflo