Customer Support Specialist – Pet Insurance – Remote Position

**Prudent Pet – Customer Support Specialist** Pet Insurance Professional – Remote Position **About Our Company and Team** ------------------------------ At Prudent Pet Insurance Agency, we want our pets to enjoy great health and receive the best medical care possible throughout their lives. Like so many people today, we consider our pets to be members of the family and want to do whatever it takes to keep them safe. We offer policies that are easy to understand, easy to buy, and easy to use \- backed by an outstanding, caring, and diverse team. We provide nationwide, customer\-centric service and are constantly looking to grow our team with those as passionate about pets as we are: people with stellar personalities, unique perspectives, and a strong belief in teamwork. We do what we love, and we love what we do! Join the \#PrudentPetFam and help our policyholders keep their promise to their pets. **Why Prudent Pet?** -------------------- If you are looking for a fast, fun, dynamic company that thrives on team involvement, pet passion, and fostering creativity, you have found your dream job. Here are some highlights: * Base salary plus monthly bonus opportunities * Generous benefits package including medical, dental, and vision * An immediate PTO bank * Employee discount on pet insurance * Opportunities to share your knowledge and experience across the entire organization * A seat in a small, fast\-growing company with real opportunities for growth and promotion from within * An inspiring, highly efficient, and productive culture you won't find anywhere else ***This is a career to get excited about!*** **About the Role** ------------------ We are looking for an experienced customer service insurance professional ready to grow their career while helping people care for their furry family members. The Customer Support Specialist will join our Customer Service team and work closely with Sales and Claims. A genuine love of pets is a must \- you'll spend your day talking with policyholders about their animals, helping them navigate their pet portal, understand their coverage, and work through claim determinations. This remote role covers the full spectrum of policyholder support: answering insurance questions, processing transactions, explaining claim outcomes (including denials), and handling day\-to\-day administrative tasks. Strong computer proficiency and the ability to move quickly and accurately across multiple platforms are essential. The right candidate has at least 5 years of customer service experience, 2 years of insurance experience, a general knowledge of pet health, and strong communication and organizational skills. Certified vet tech experience is preferred; pet insurance experience is a plus but not required. This is a fully remote position. Hours rotate Monday through Friday between 8am–4pm, 9am–5pm, and 10am–6pm Central Time. We are hiring immediately. **Core Responsibilities** ------------------------- * Ha