Manager, Technical Support - UK

We’re seeking an experienced and self-driven Technical Support Manager to join our outstanding team. This individual is responsible for leading a team of engineers who provide analysis and resolution of issues across our platform.RequirementsBS degree or equivalent (BS degree in Computer Science / Computer Engineering is a plus)8+ years of experience in an Enterprise Customer Support Organization, with a minimum 5 years of direct personnel management experienceExperience with process improvement methodologies/frameworks such as ITIL, Six SigmaExcellent English communication and presentation skills (both verbal and written). Skill in a second applicable language is a definite advantage.Strong negotiation and objection handling skillsKnowledge of Microsoft Active Directory, Kerberos, LDAP and directory technologies (highly desirable)Strong technical aptitude and know-how of Single Sign-On, SAML, *Nix systems, Mobile Device Management (MDM) conceptsPrior experience of Delinea products is a huge plus.Ability to travel on occasionBenefitsCompetitive salariesMeaningful bonus programExcellent benefits, including healthcare insurancePension/retirement matchingComprehensive life insuranceEmployee assistance programTime off plansPaid company holidaysOriginally posted on Himalayas