Partner Support Engineer

🛠️ Partner Support Engineer | Remote, United States | Pax8 Pax8 is hiring a Partner Support Engineer in the United States to help power the future of cloud commerce by resolving complex technical challenges, enabling partner success, and delivering exceptional support across our AI-powered marketplace. Help Shape the Future of Technical Partner SuccessIf you're the kind of person who enjoys digging into complex technical issues, collaborating across teams, and becoming the trusted expert others turn to when things get difficult, this could be your next opportunity.As a Partner Support Engineer at Pax8, you'll sit at the intersection of technology, partner experience, and innovation. You'll help managed service providers navigate technical challenges, support migrations and platform operations, and contribute to the continuous evolution of one of the world's fastest-growing cloud marketplaces. You'll join during an exciting period where AI, cloud services, cybersecurity, and automation are transforming how businesses buy, manage, and consume technology. 🌎 A Culture Built for Curiosity and GrowthAt Pax8, it's business, and it IS personal. We're a team of passionate, creative, and unconventional people who care deeply about our partners, each other, and the impact we make.Learn more about who we are through our US careers site and newsroom: Our purpose is simple: helping every small business turn their dreams into reality through the power of technology. We believe that happens when talented people are empowered to learn, collaborate, innovate, and thrive. 🚀 How You'll Make an ImpactInstead of simply resolving tickets, you'll become a trusted technical problem solver helping partners succeed throughout their cloud journey.🔍 Solve Meaningful Technical Challenges Investigate and resolve advanced platform, cloud, billing, licensing, and migration issues. Navigate complex escalations while balancing technical accuracy with partner experience. Collaborate with engineering teams when deeper investigation is required. 🤝 Strengthen Partner Success Serve as a trusted guide during challenging situations. Help partners confidently navigate vendor technologies and marketplace processes. Turn difficult support interactions into positive experiences. 🧩 Collaborate Across Pax8 Work closely with Tier 1 support teams, Product, Engineering, Sales, and Vendor teams. Identify root causes and contribute to long-term solutions rather than temporary fixes. Help improve operational excellence across global support teams. 📚 Elevate Knowledge Across the Business Create and maintain knowledge articles, troubleshooting guides, and support playbooks. Share expertise through training and enablement sessions. Drive consistency and technical excellence across support operations. 💡 Continuously Improve Identify opportunities to simplify processes and improve partner experiences. Embrace emerging technologies, automation, and AI-enabled support practices. Contribute ideas that help Pax8 scale faster and smarter. The Difference You'll MakeEvery successful resolution, documented process improvement, and knowledge-sharing moment helps thousands of managed service providers deliver better outcomes for their own customers.Your expertise won't just solve today's issue. It will strengthen the reliability, scalability, and partner experience of the Pax8 marketplace for the future. ⭐ What Success Looks LikeYou'll thrive here if you bring: Proven technical support experience within cloud, cybersecurity, SaaS, marketplace, or managed services environments. Demonstrated success handling complex escalations and advanced troubleshooting scenarios. Substantial experience working with cloud technologies, subscriptions, licensing, identity, migrations, or modern IT infrastructure. Familiarity with technologies such as Microsoft, CrowdStrike, SentinelOne, Bitdefender, BitTitan, or similar vendor ecosystems. Confidence documenting issues clearly and communicating technical concepts in language that both technical and non-technical audiences can understand. Strong analytical thinking and the ability to work through ambiguity using structured troubleshooting methods. Experience using support and case management platforms. A collaborative mindset that values cross-functional teamwork and shared success. Curiosity, resilience, and an enthusiasm for continuous learning in a fast-moving technology environment. Proven expertise across multiple Pax8 product or vendor categories and relevant industry certifications. Bachelor's degree in a related field or equivalent practical experience. Most importantly, you'll align with the behaviors that shape life at Pax8: Compassionate Candor Seek to Understand We Before Me Do What You Say Light Up Learning Driven by Passion Trust and HiringAt Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire.To protect our business, our teams, and our customers, we use a range of measure