Branch Member Advocate

**Hourly Pay Range: $22\.79 \- $25\.07, depending on experience** **We offer a pay\-for\-performance compensation program including bonuses for all employees and a competitive benefits package. See** **https://www.cuofco.org/careers** **for a high\-level overview of our benefits package and bonus offerings.** **Remote Eligible: No** ### **General Purpose of the Position** Primarily responsible for providing effective member service for Credit Union of Colorado members by utilizing excellent, in\-depth knowledge of company products and services to find the best solutions for our members. A Member Advocate is compassionate, approachable, and dedicated to enriching the member's experience with our organization. The individual in this position is passionate about connecting with people, building trust and providing a level of expertise that is unmatched in the industry, by maintaining a deep knowledge of financial products and services including deposit accounts, consumer loans, mortgage loans, and self\-service products. They must advocate for our members in pursuit of a better outcome, always "owning" the member experience to create confidence in finding the best solutions. A Member Advocate must effectively carry out the essential duties of this position in a manner that consistently demonstrates Credit Union of Colorado's Core Values and Services and Solutions expectations. **ESSENTIAL DUTIES AND RESPONSIBILITIES** (includes the following). May perform other duties as requested or assigned. * Consistently build rapport, ask questions to uncover needs, recommend solutions, educate our members about our convenient service options, and demonstrate our "here to help" culture. * Open new member accounts, service existing accounts, offer solutions tailored to individual member needs, while safeguarding member information. * Maintain knowledge in all credit union programs, ensuring exemplary service and accuracy is delivered to all members. * Provide deposit, consumer and mortgage loan, and money management services to members. * Collaborate across all branches and support departments, to always facilitate the best and most appropriate solutions for our members. * Demonstrate flexibility in assuming a variety of roles and responsibilities including, but not limited to, teller operations, reception, consumer, and mortgage loans. * Knowledgeable and effective with all delivery channels to include member\-facing, telephone, email, video conferencing, etc. * Successfully complete onboarding plan and incorporate/display a member centric approach when serving members. * Assume responsibility for personal and professional development through training, collaboration, and teamwork. * Meet or exceed scorecard expectations in demonstrating exemplary member service, accuracy, and *Member Centricity* Open and perform maintenance on accounts such as audits and product add\-ons. * Complete branch reporting and balancing as needed. * Assist coworkers wi