988 Lifeline Counselors - In-person or Remote

**Be the person who helps someone through their hardest moment.** ----------------------------------------------------------------- Sometimes, one conversation can change the direction of someone's day \- or their life. As a 988 Wisconsin Lifeline Counselor with Family Services, you will be there when people across Wisconsin reach out for support during moments of crisis, uncertainty, or emotional distress. Through phone, text, and chat, you will listen, help people feel heard, assess immediate safety needs, and work alongside them to identify the next step forward. This is meaningful, challenging work \- and you will not do it alone. You will receive training, ongoing coaching, supervision, and support from a team committed to helping both our callers and one another. If you have a background in human services or behavioral health and want to use your skills in a role where your work has a real impact every day, we would love to hear from you. * **Remote, Hybrid or In\-Person Options** * **Wisconsin** * **Competitive wage \+ shift differential, benefits** * **Full\-Time \| 2\-2\-3 rotation, 11\-hour shifts** * **Bachelor's degree OR qualifying combination of education and experience** **What You Will Do** -------------------- Every interaction is different. In this role, you will: * Provide compassionate crisis support through phone, text, and chat * Listen without judgment and build rapport with people experiencing emotional distress * Assess safety and help individuals navigate behavioral health, substance use, relationship, financial, basic\-needs, and other life challenges * Collaborate with help seekers to develop safety plans and identify practical next steps * Connect individuals with behavioral health and community resources throughout Wisconsin * Coordinate additional crisis or emergency support when necessary * Complete timely and accurate documentation * Participate in ongoing coaching, supervision, training, and professional development * Work alongside a team that values collaboration, learning, respect, and continuous improvement The position includes crisis assessment, safety planning, resource coordination, documentation, quality review, coaching, and collaboration with community providers and emergency resources when appropriate. **You May Be a Great Fit If...** -------------------------------- * You are someone who can remain calm when another person is overwhelmed. You listen carefully, communicate with empathy, think critically, and can make thoughtful decisions when situations move quickly. * You may come from crisis services, behavioral health, social work, counseling, case management, community services, or another human\-services environment. * You have strong time management skills and the ability to meet work demands on an independent basis. * Most importantly, you are comfortable learning, receiving feedback, following established protocols, and working as part of a team. **What You Bring** ----------