AVP, Operational Innovation

Thank you for considering a career at Ensemble!Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!O.N.E Purpose:Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.The Opportunity: At Ensemble Health Partners, our core values guide how we work, lead, and serve our clients: Integrity · Collaboration · Accountability · Innovation · Servant LeadershipWe are committed to fostering a culture where leaders think boldly, act with purpose, and drive meaningful impact for our clients, partners, and teams.Key ResponsibilitiesLead enterprise-level operational innovation strategy, focusing on transformation, efficiency, scalability, and performance improvement across revenue cycle and clinical‑adjacent operationsIdentify opportunities to redesign processes, leverage automation and AI, and improve operational workflows to drive measurable outcomes for clients and internal teamsPartner closely with Product, Technology, Data Science, and Operations leaders to operationalize innovation initiatives from concept through executionServe as an internal consultant and thought partner to executive and client leadership, translating innovation into actionable operational roadmapsPilot, test, and scale new operational models, tools, and methodologies, ensuring change adoption and long-term sustainabilityEstablish success metrics, track outcomes, and communicate results to senior leadership and key stakeholdersMentor and develop leaders and high-potential team members within innovation and operational excellence functionsSupport client-facing initiatives as needed, ensuring innovation efforts align with client objectives and contract performanceQualifications12+ years of progressive leadership experience in healthcare operations, revenue cycle, operational excellence, or innovation-focused rolesProven success leading large-scale transformation initiatives across complex, matrixed organizationsStrong understanding of healthcare operational workflows, performance metrics, and client delivery modelsDemonstrated ability to partner across Product, Technology, and Operations to drive executionExceptional executive communication, influence, and stakeholder management skillsExperience with automation, analytics, AI, or emerging technologies applied to healthcare operations strongly preferredBachelor’s degree required; advanced degree (MBA, MHA, or similar) preferredTravelThis role may require periodic travel to client sites or internal leadership meetings based on business needs.Compensation & BenefitsBase Salary Range:$200,000 – $250,000, commensurate with experience and internal equityCompetitive incentive and benefits programs aligned with executive-level rolesJoin an award-winning companyFive-time winner of “Best in KLAS” 2020-2022, 2024-2025Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-202422 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023Energage Top Workplaces USA 2022-2024Fortune Media Best Workplaces in Healthcare 2024Monster Top Workplace for Remote Work 2024Great Place to Work certified 2023-2024InnovationWork-Life FlexibilityLeadershipPurpose + ValuesBottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth – We invest in your professional development. Each associate will earn a professional certification relevant to thei