Dealer Services Ops - Prcsng - Indirect Loan Processor I

**Job Title:** Indirect Loan Processor I **Status:** Non\-exempt **Reports to:** Supervisor \- Indirect Lending Processing **Department:** Dealer Services Ops **Job Code:** 11222 **Pay Range:** $21\.00 \- $23\.00 Hourly **Location:** Remote in California **WHO WE ARE:** Golden 1 Credit Union is among the top credit unions in the country. As a member\-owned, not\-for\-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values. **WHO YOU ARE:** You balance speed and accuracy while managing multiple loan applications and time\-sensitive funding requirements in a high\-volume environment. You are a dependable contributor who uses sound judgment to interpret information, support loan fulfillment activities, and provide clear guidance to dealers, members, and internal teams. You contribute to team success by communicating effectively, supporting workflow coordination, and identifying opportunities to improve processes and reduce errors. **WHAT YOU'LL DO:** * Maintain a working and up\-to\-date understanding of applicable state and federal laws/regulations and internal requirements (including BSA/AML, CIP/OFAC, and related compliance obligations) and apply them consistently throughout the loan fulfillment and funding process. * Manage a high volume of loan\-related communications (inbound/outbound calls, emails, and internal messages) while progressing multiple applications in parallel; triage time\-sensitive funding items, set expectations with partners, document actions taken, and meet service level and turnaround\-time requirements. * Accountable for meeting established quality assurance standards and performance metrics by completing work accurately the first time, following required checklists/controls, meeting productivity and timeliness targets, and promptly correcting errors or rework trends identified through quality reviews or audits. * Identify root causes of member or operational issues, recommend practical solutions, and contribute to continuous improvement efforts (job aids, knowledge sharing, and workflow enhancements) to improve team performance and consistency. * Deliver consistent, high\-quality service to dealers, members, and internal partners by actively listening, confirming needs, explaining next steps in plain language, setting realistic timelines, and following through on commitments. Support escalations and time\-sensitive funding issues by using appropriate urgency, keeping stakeholders informed, and documenting outcomes. * Review and analyze application data and supporting documentation to ensure consistency and completeness (e.g., applicant information, stipulations/conditions, collateral details, insurance/registration requirements as applicable); perform re