Customer Success Engineer

About CrewAICrewAI is the leading open-source framework and enterprise platform for building and orchestrating multi-agent AI systems. Since launching in late 2023, CrewAI has grown into one of the fastest-adopted AI developer tools in the world, powering 300M+ agent executions per month across thousands of companies and a rapidly expanding open-source community.With CrewAI, teams can design specialized AI agents, connect them into dynamic “crews” and event-driven “flows,” and deploy them into production with governance, security, and scalability. Our mission is to give every team the ability to automate complex workflows, integrate AI safely into their businesses, and move beyond one-off LLM prompts toward robust agentic systems.About the RoleLocation: Remote (AMER)As a Customer Success Engineer, you’ll be the technical bridge post‑sale: ensuring customers successfully adopt, integrate, and scale CrewAI for their workflows. You’ll help remove technical roadblocks, craft custom integrations or POCs, and act as a feedback conduit to improve the product.What You'll DoHandle customer onboarding: guide initial technical setup, integrate CrewAI with customer infrastructure/toolsTroubleshoot and resolve technical issues across API, SDK, deployment, performanceCollaborate with Engineering, Product, DevRel to feed back customer insightsDevelop training materials and conduct workshops for customer teamsMonitor usage/health metrics; proactively surface risks and propose solutionsAdvocate for customers in prioritizing feature requests and roadmap improvementsWhat Success Looks LikeAll new customers onboarded within <4 weeks with minimal escalations80‑90%+ of pilot/POC customers convert to production or renewalHigh technical satisfaction scores (NPS >8/10)Recurring support issues reduced within accounts managedCustomers adopt advanced features and scale usage effectivelyRequirementsWho You Are3–6 years of technical, customer‑facing experience (SE, Technical CSM, Solutions Engineer)Hands‑on coding/debugging ability (Python, JavaScript, APIs, logs, observability tools)Excellent communicator, able to bridge technical and business audiencesCustomer‑obsessed mindset; proactive problem solverComfortable in fast‑moving startup environmentNice to have: AI/ML or LLMs experience; familiarity with cloud platformsBenefitsUnlimited PTOWork from home stipendAmazing health insuranceOriginally posted on Himalayas