Strategic Customer Success Manager

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Our Strategic Customer Success Managers are instrumental in delivering and articulating customer value, acting as strategic and consultative partners to our largest, most complex customers. They work closely with these customers to understand their unique challenges, advise on leveraging Samsara solutions effectively, and drive measurable outcomes in the form of customer renewals and expansions. This role is within the Strategic Customer Success team, ensuring a heightened focus on addressing the needs of our most critical accounts. It is cross-functional, collaborating closely with Sales, Support, Sales Engineering, and Product teams to ensure long-term customer success. You should apply if: You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. Click here to learn about what we value at Samsara. In this role, you will:  Drive customer success by ensuring our clients enhance the safety, efficiency, and sustainability of their operations with our IoT platform. Collaborate with customers to develop success plans, identify objectives, define metrics, and overcome barriers to business value realization. Partners with cross-functional teams like Product, Support, Finance, etc. to drive progress on customer requests. Facilitate executive business reviews to align on goals and celebrate successes with customers and Samsara leadership. Conduct workshops to understand customer operations, recommend workflow enhancements, and maximize the value of Samsara products. Develop a deep understanding of the Samsara platform's capabilities and effectively communicate them to diverse businesses across various industries. Partner with cross-functional teams to address customer requests and drive progress on customer initiatives. Serve as a mentor to the wider Customer Success team, championing Samsara's cultural principles. Minimum requirements for this role: 6+ years of work experience, with recent experience in senior Customer Success, account management, or strategic consulting roles. Strong priority management skills, emotional intelligence, and the ability to manage demanding, high-visibility positions. Experience supporting or working with technical products and solutions. Proven track record of building trust, effective communication, and driving change with stakeholders at all levels. Bachelor’s degree from a 4-year institution. An ideal candidate also has: Strong bias for action, the ability to think big, with insistence on high standards. Experience serving and supporting large-scale business solutions at Fortune 500 companies. Thrives in an unstructured, fast-paced, and change-heavy environment. The ran