Project Manager (Professional Services)

OverviewThe Project Manager provides project management leadership for the successful execution of simple implementation projects and add-on services projects. This client facing role serves as the primary point of contact for customers and requires strong customer relationship skills and a focus on customer advocacy.Project Managers are responsible for overseeing a portfolio of small to medium complexity projects, typically managing 12–15 at a time depending on project mix. As a member of the project delivery team, the Project Manager leads planning, coordination, and execution activities to ensure projects meet customer commitments and are delivered successfully.Duties & ResponsibilitiesOwnership of delivery of assigned projects from initiation through to the completion of the project.Primarily responsible for: project planning, status meetings, issue and risk tracking, resource coordination, ensuring project team meets customer commitments, ensuring the project is delivered within scope and budget.Holds regular meetings with Customer project team to: review status, issues and risks, conduct ongoing planning/project plan updates, and hold customers accountable for deliverables.Facilitates technical explanations and discussions with project and customer.Serves as the primary escalation point for the project resources.Works with the project team to resolve issues and risks in a timely manner.Ensures compliance with symplr’s project governance model and implementation methodology.Skills Required5+ years of project management experience or an equivalent combination of education and relevant experience, minimum 2 years in a customer-facing role.Experience in a fast paced, customer facing role.Proficient with MS Windows and MS Office tools, with primary emphasis on Excel and Word.C-Suite project stakeholder/executive relationship management experience.Experience managing project portfolios.Demonstrated experience managing multiple projects for multiple customers concurrently, with excellent time management, the ability to multi task in a fast paced environment, and strong organizational habits.Customer relationship, communication, and teamwork-oriented skills, including excellent customer service orientation; effective written and verbal communication; sound judgment; analytical thinking; and creative problem solving.Ability to motivate and manage in a matrix environment, including project resource relationship/issue management and the ability to work independently and as part of a team.Effective escalation and risk communication and management, including strategic escalation across project portfolios.Project level budget management experience.Meticulous attention to detail; knowledge of project management principles; and proficiency in SDLC methodologies.Desired Skills and Qualifications:Healthcare experienced preferred.API and integrations knowledge and implementation experience preferred.PMP preferred.MinUSD $80,000.00/Yr.MaxUSD $100,000.00/Yr.Originally posted on Himalayas