Remote Support Specialist

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. **Where is the work:** Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires. **RSS On Demand Role – Digital Services** **Purpose:** Essential functions, qualifications, responsibilities, operational practices, and strategic aims for the Remote Support Specialist (RSS) On Demand role within the Digital Services Team. I. Essential Functions * **Digital Services Team Participation:** Active contributor to the Digital Services Team, delivering remote support across the assigned region. * **Customer Interaction:** Facilitates professional phone and email engagement with external customers and internal departments. * **General Office Duties:** Completes office tasks such as report writing, attending team meetings, and managing company email communications. * **Remote Site Logins:** Conducts remote access to customer sites for troubleshooting, technical support, and system adjustments to BAS. * **Trane Cloud Review \& Resolution:** Investigates Trane Cloud issues, reviews solutions, and executes recommended fixes where possible. * **System Optimization \& ECM Identification:** Identifies opportunities for Energy Conservation Measures (ECMs), HVAC system upgrades, and system changes. Collaborate with Intelligent Services Engineers and Account Managers. * **Service Contract Fulfillment:** Completes building tasks for service agreement customers remotely when applicable. * **Collaboration:** Works closely with Account Managers, Project Managers, Account Engineers, field technicians, and customers to develop and evaluate solutions. * **Proactive Communication:** Consistently communicates with customers regarding system performance and recommendations. * **Project Analysis:** Applies expertise in controls and industry standards to analyze building automation projects. * **Reporting:** Delivers written reports detailing building metrics, recommendations, trouble logs, and observations to customers and internal teams. II. Qualifications \& Experience * **Technical Knowledge:** Comprehensive understanding of Building Automation Systems and HVAC equipment systems. * **Computer Proficiency:** Skilled in technical report writing, advanced computer navigation, and proficient in M