Seasonal Flex QA - Remote.

**Req ID\#:** 417173 Remote, Any Location, United States of America **\#job\-location.job\-location\-inline { display:** inline; } **Job Description:** About Us Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for \+800 of the world’s leading and digital\-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting \+9 million customer conversations every day in \+60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder\-led culture, enabling companies of all sizes and industries to transform their CX. Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021 Gold Stevie Award Winner for Great Employers in 2024 and 2022 We foster an exciting culture of creativity, connection, and commitment **Read more about our culture:** Foundever® Stories. Summary of Responsibilities Once an agent assume the role of Quality Assurance, primary function is to complete transaction monitoring of agent outputs of the program/s he/she is assigned to. Vital to the successful performance of this task, he/she is expected to perform all duties and responsibilities outlined below. Monitors agent interaction e.g. chat, email, call (inbound/outbound) Listens to customer feedback or scrub customer verbatim Mans the chatroom Attends both internal and external calibration session Takes calls (or other form of agent interaction), as required Partners with the TL through TL\-QA partnership Coaches the agent, as needed Participates in company, department, and team activities Adheres to company and department standards Handles multiple accounts as needed Attends to ad hoc requests/requirements that may be deemed necessary Comply with Foundever® Code of Conduct Perform other duties as assigned. Position Qualifications Strong initiative and sense of urgency, able to proactively identify/communicate issues and follow\-up for resolution Works with minimal supervision Excellent time management skills Strong ability to complete requirements under tight deadlines Strong interpersonal skills Strong ability to impart knowledge Keen attention to detail Flexible Working hours is flexible and weekend/holiday schedule may be required A working knowledge of computers, the Internet, MS Windows, MS Office, and Open Office 30 words per minute **Preferred:** Experience monitoring agent interaction of the same industry Work Experience \& Education At least one (1\) year sim