Virtual Assistant

Virtual Patient Coordinator **Company:** Game Day Men's Health Pasadena **Job Type:** Full\-Time, Remote **Pay:** $10\.00–$12\.00 per hour, based on experience, plus commission **Schedule:** Monday–Friday, 8:00 AM–5:00 PM Pacific Time, with occasional Saturdays **Location Requirement:** Applicants must reside and perform all work in one of the following states: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, New Hampshire, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, West Virginia, Wisconsin, or Wyoming. About the Position Game Day Men's Health Pasadena is seeking a full\-time Virtual Patient Coordinator to support our practice remotely. This is a patient\-facing position focused on phone communication, appointment scheduling, lead follow\-up, and patient support. The ideal candidate is comfortable spending a significant portion of the workday on the phone and enjoys helping patients move through the scheduling process. Responsibilities * Answer incoming patient calls and inquiries. * Make outbound calls to new leads, prospective patients, and existing patients. * Complete approximately 50–100 outbound calls per day based on lead volume. * Schedule consultations and treatment appointments. * Confirm appointments and assist with rescheduling and cancellations. * Collect applicable booking deposits. * Follow up with patients by phone, text, and email. * Provide general information about available services and assist patients with next steps. * Maintain accurate patient notes and communication records in the practice CRM. * Update calendars, patient information, and lead statuses. * Complete other administrative and patient\-support duties as assigned. Qualifications * Previous experience in customer service, appointment setting, sales, healthcare, wellness, or medical aesthetics is preferred. * Strong verbal and written communication skills. * Professional and comfortable speaking with patients by phone. * Comfortable with a high volume of daily calls and follow\-up. * Strong organization and attention to detail. * Comfortable using CRM software, scheduling systems, email, and other web\-based tools. * Able to work independently and remain productive in a remote environment. * Reliable and able to maintain the required work schedule. * Willing to receive feedback and follow established procedures and communication guidelines. Compensation and Benefits Pay is **$10\.00–$12\.00 per hour**, based on experience. Employees may also earn **commission based on eligible deposits and conversions** in accordance with the company's commission structure. Additional benefits include: * Full\-time remote work * 401(k) plan * Training and ongoing support * Opportunity for professional growth as the practice expands Remote Work Requirements Employees must have a reliable internet connection and a quiet, professional workspace suitable for patient phone calls.