Customer Support Representative - Remote after training

Customer Support Representative **Location:** (Remote) following training in either Mission/Topeka **Position Type:** Full\-Time **Compensation:** Competitive Pay **Benefits:** Health, Vision, Basic Dental \& Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training **Position Summary:** Mercury Fiber is seeking a friendly, dependable, and customer\-focused Customer Service Representative to provide exceptional service to our customers. In this role, you will assist customers with account inquiries, billing questions, service requests, troubleshooting, and scheduling while delivering a positive experience on every interaction. This is an entry\-level position with paid training and opportunities for career growth within the company. **Key Responsibilities:** * Deliver exceptional customer service through inbound phone calls, chat, and other communication channels. * Assist customers with billing inquiries, account updates, payments, and general account maintenance. * Troubleshoot basic internet and service\-related issues while identifying when advanced technical support is needed. * Schedule installations, service calls, repairs, and technician appointments. * Educate customers on Mercury Fiber products, services, and available promotions. * Identify opportunities to recommend products and services that best meet customer needs. * Accurately document customer interactions in company systems. * Resolve customer concerns professionally while maintaining a positive customer experience. * Meet established quality, productivity, attendance, and customer satisfaction expectations. * Collaborate with other departments to ensure timely resolution of customer issues. **Skills and Requirements:** * Deliver exceptional customer service through inbound phone calls, chat, and other communication channels. * Assist customers with billing inquiries, account updates, payments, and general account maintenance. * Troubleshoot basic internet and service\-related issues while identifying when advanced technical support is needed. * Schedule installations, service calls, repairs, and technician appointments. * Educate customers on Mercury Fiber products, services, and available promotions. * Identify opportunities to recommend products and services that best meet customer needs. * Accurately document customer interactions in company systems. * Resolve customer concerns professionally while maintaining a positive customer experience. * Meet established quality, productivity, attendance, and customer satisfaction expectations. * Collaborate with other departments to ensure timely resolution of customer issues. **Education Requirements:** * High School Diploma or GED required * 1\-2 years of customer service or call center experience preferred * Experience in telecommunications, internet service, or technical support is a plus. **Physical Requirements:** * While performing the duties of this job, the employee may be regularly required to stand,