USA VA Maintenance Coordinator for Property Management

Maintenance Virtual Assistant (Maintenance Coordinator) **Shield Management LLC — Remote / Virtual (South America) for Boston USA Company** **Pay:** $7–$8 USD/hour **Type:** Full\-Time (40 hrs/week) **Location:** Remote — candidates based in South America preferred About Us Shield Management LLC is a fast\-growing property management company overseeing approximately 500 multifamily units across Massachusetts, with an in\-house construction and renovation division, Fortress Improvement. We're building out our operations team and looking for a highly organized, detail\-driven Maintenance Virtual Assistant to own our work order pipeline and grow into a leadership role over time. About the Role This is a foundational hire for our maintenance operations. You'll be the central point of coordination for all maintenance work orders across our portfolio — triaging requests, dispatching vendors/technicians, tracking status through completion, and keeping tenants and ownership informed. You'll also be on call for after\-hours emergencies (fire, flood, no\-heat, lockouts, etc.) and responsible for regular reporting on maintenance performance. This role has a clear growth path: as our maintenance volume scales, we're looking for someone who can eventually build and lead a small team under them. Core Responsibilities * Manage the full work order lifecycle in AppFolio — intake, triage, assignment, follow\-up, and closeout * Coordinate with in\-house maintenance techs and outside vendors/contractors to schedule and confirm completion of work * Serve as the on\-call point of contact for maintenance emergencies outside normal business hours (nights/weekends as needed) * Track and manage tasks/projects in ClickUp, ensuring nothing falls through the cracks * Prepare recurring maintenance reports (open/closed work orders, response times, recurring issues, vendor performance, cost tracking) for ownership review * Communicate professionally with tenants regarding maintenance status and expectations * Maintain organized records of vendor contacts, warranties, unit history, and recurring maintenance issues by property * Identify patterns/bottlenecks and recommend process improvements * Over time, help train and oversee additional maintenance coordinators as the department grows Schedule * Primary hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (US) * Must be available for emergency maintenance calls outside of standard hours, including evenings and weekends, on an as\-needed on\-call basis * This is a full\-time role (40 hrs/week) — no other concurrent employment or client work Requirements * Prior experience as a Maintenance VA / Maintenance Coordinator for a property management company (required) * Hands\-on experience with **AppFolio** (required) * Hands\-on experience with **ClickUp** (required) * Based in South America, able to work Eastern Time (US) business hours * Strong written and verbal English communication skills * Excellent organizational s