Senior Advisor of Business Analytics - Customer Engagement

POSITION OVERVIEWAt Cigna and Evernorth, you will be part of a team transforming healthcare through data, analytics, and digital innovation. This role offers the opportunity to build and operationalize the analytical foundation that connects the enterprise digital and customer experience agenda to financial and strategic outcomes.The Senior Advisor, Business Analytics – Customer Engagement is responsible for advancing the data and analytics suite that powers an outcomes-oriented Customer Engagement function. This role plays a critical part in translating complex digital strategies into measurable outcomes that drive market leadership, shaping how analytics informs experience innovation, customer engagement, and enterprise decision-making.WHAT YOU’LL DOEnable Outcomes-Oriented Customer Engagement FunctionPartner with Customer Engagement teams to align analytics and test/learn agendas with strategic priorities for business and enterpriseTranslate business strategies into structured measurement approaches, including KPIs, success metrics, and hypotheses for experimentationProactively identify opportunities to improve data-driven feedback loop for customer engagement functionSupport prioritization of customer engagement capabilities by grounding decisions in data, performance insights, and expected business impactEvaluate and Optimize Customer Engagement Strategy PerformanceAssess the performance and impact of engagement strategies, identifying and enabling opportunities for scaling high-value initiativesPerform deep dives into performance drivers, including adoption, engagement, friction points, and leakage across journeysPartner with product and engagement stakeholders to continuously refine experiences based on insights and testing outcomesLead Segmentation, Behavioral, and Journey AnalyticsCreate, operationalize, and evangelize frameworks for segmentation, behavioral, and journey analysis to identify areas of opportunity across the enterpriseDevelop and advance analytic solutions and approaches from one-time analyses to repeatable, scalable frameworks and data productsIdentify key drivers of customer satisfaction, engagement, and value perception across digital experiencesInfluence Decision-Making Through Insight and StorytellingTranslate complex analytical findings into clear, compelling narratives that inform business strategy and enable sustained impact across enterpriseProvide strategic input into prioritization, roadmap decisions, and investment tradeoffsAnticipate business questions and proactively develop insights to inform decision-makingEnterprise CollaborationWork across enterprise to incorporate analytics products and insights into enterprise strategic priorities and business growth plansServe as a key connector between analytics, customer engagement, and business stakeholders to ensure insights are actionable and adoptedSupport a coordinated approach to analytics across fragmented teams and capabilitiesWHAT YOU BRINGRequired QualificationsStrong experience in business analytics and/or customer experience analyticsStrong business acumen with the ability to connect analytics to financial and strategic outcomesDemonstrated ability to create and operationalize analytical frameworks to support outcome-oriented decision-makingExperience working in complex, evolving data environmentsExcellent communication skills with the ability to translate complex analytics into business and customer implicationsProficiency in analytics tools and platforms (e.g., SQL, Python/R, Tableau, Databricks)Preferred QualificationsFamiliarity with segmentation, behavioral, and journey analytics approachesExposure to informing investment decisions or prioritization of business initiativesExperience in healthcare If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 112,800 - 188,000 USD / yearly, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Eve