Digital Solutions Specialist

Location: BarbadosWorking Hours: 7:30am-4:30pmDepartment: OperationsEnvironment: OfficeType of Employment: Permanent The Ideal Candidate The Digital Solutions Specialist supports the improvement of Newport Water’s day-to-dayoperations by helping analyze, refine, and implement more efficient business processes acrossdepartments, using business applications, automation, and digital tools.Working closely with the Operations Team Leader and department teams, this role focuses onpractical, hands-on process improvements - identifying inefficiencies, documenting andsimplifying workflows, and implementing solutions that reduce manual work, improve visibility,and support lean, scalable operations. The role combines business process awareness with digital execution capability, grounded in Leanthinking and continuous improvement. The emphasis is on steady, incremental progress (getting1% better every day) rather than large-scale transformation initiatives. This is a collaborative and execution-focused role, contributing to process and systemimprovements while working alongside internal stakeholders and external technical partnerswhere required. Key Responsibilities Business Process Optimization (Lean-Focused)Build a working understanding of Newport Water’s operations and key workflowsSupport teams across Sales, Operations, Finance, and Service in reviewing and improving processesIdentify inefficiencies, bottlenecks, and sources of waste in day-to-day activitiesAssist in redesigning workflows to improve efficiency, consistency, and client experienceApply Lean thinking to simplify processes and reduce unnecessary stepsContribute to a culture of continuous improvement through small, practical changes Requirements Gathering & Process MappingWork with team members to understand current processes and challengesHelp identify required data inputs, outputs, and dependenciesDocument current-state and future-state workflows in a clear and practical waySupport the translation of business needs into structured solution requirements Digital Solutions, Automation & AIConfigure and improve solutions within ERP, CRM, and other business applications(including Zoho One) Build and maintain automations that reduce manual work and improve accuracySupport integration between systems (ERP, CRM, website, e-commerce, etc.)Ensure solutions align with agreed process improvementsWork with external specialists on more advanced integrations or technical implementations when neededAssist in applying AI tools where they offer clear, practical benefits Business Applications SupportSupport the day-to-day administration and improvement of core business applicationsHelp maintain data accuracy, system structure, and user access controlsAssist in ensuring systems remain reliable and aligned with operational needsEscalate or coordinate more complex system issues where required Data, Reporting & VisibilityBuild and maintain basic dashboards and reports to support operational visibilityHelp ensure data is accurate and consistently used across systemsSupport leadership with tracking key metrics and performance indicatorsUse data to highlight opportunities for process improvement Documentation, SOPs & Learning SystemsCreate and update Standard Operating Procedures (SOPs) for key processesEnsure SOPs are clear, practical, and aligned with how work is actually performedSupport development of training materials and onboarding resourcesContribute to building and maintaining the company’s Learning Management System (LMS)Ensure documentation is kept current and accessible Governance, Continuity & Good PracticeMaintain clear documentation of workflows, automations, and system changesFollow established change management and testing practices for updatesSupport basic system security practices such as access control and data handlingHelp ensure solutions are maintainable and not overly dependent on individuals End-User Support & AdoptionProvide first-line support for business applications and digital workflowsTroubleshoot and resolve common system issuesSupport teams in using systems correctly and consistentlyReinforce adoption of standardised and improved processes. ICT & Technical CoordinationWork with external ICT providers and technical partners as requiredSupport basic system integrations and troubleshooting using APIsAssist with technical tasks or coordinate external support where neededProvide light ICT support (user setup, access, basic troubleshooting) Skills, Experience & Attributes Required• Strong systems thinking and interest in improving business processes• Basic understanding of Lean principles and continuous improvement• Experience working with ERP, CRM, or similar business applications• Ability to understand workflows and help map or improve processes• Experience with automation tools or digital workflows• Basic working knowledge of APIs and integrations (REST, JSON, webhooks, etc.)• Strong problem-solving skills with a practical, h