Homeless Services, Coordinated Entry System Manager (Los Angeles Area or REMOTE ROLE)

Description **Homeless Services, Coordinated Entry System Manager** ======================================================= ICF’s Homeless Services team works with federal agencies, state and local governments, non\-profits, and other community partners to implement evidence\-based best practices and to innovate and identify new solutions to ending homelessness. ICF is currently seeking an experienced and mission\-oriented candidate to support the management oversight, implementation, and operation of a Coordinated Entry System (CES) for a large Continuum of Care (CoC). The CES Manager will provide leadership, oversight, and operational management for the Continuum of Care's Coordinated Entry System. This position is responsible for ensuring the CES operates in compliance with HUD requirements, CoC policies, and community standards while achieving high levels of system performance, partnership engagement, and housing placement outcomes. The Manager serves as an operational leader for CES implementation and is responsible for translating policy into practice, ensuring consistent execution across participating providers, and maintaining a high\-performing and compliant CES by providing leadership and supervision to direct reports. *Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.* **Key Responsibilities:** **Coordinated Entry Implementation** * Provide effective leadership to direct reports and CES\-participating agency personnel on the implementation of CES in accordance with HUD requirements and CoC\-defined CES policies and procedures * Serve as the primary operational liaison between the CoC and housing providers participating in Coordinated Entry. * Implement CoC CES policies, procedures, and requirements, including administration of CES assessment tools, prioritization policies, referral processes and workflows (including relevant HMIS technologies), project\-level eligibility, and matching protocols, through both direct day\-to\-day work and through the effective supervision of staff. * Develop excellent working relationships with various stakeholders, community partners, and service providers in the development, evaluation, and enhancement of CES processes, including those focused on referral and housing move\-in for people experiencing homelessness. * Maintain knowledge of community\-based housing resources across an array of funding streams, program designs, and service delivery models to implement accurate and timely referrals from CES to housing and increasing CES outflow and throughput. * Lead continuous quality improvement initiatives to improve effectiveness, efficiency, and equity within the Coordinated Entry process. **Team and Partnership Management** * Support team members meet professional goals and standards, identify growth areas, provide regular management and supervisory a