Customer Service Representative CSR - remote

We’re thrilled that you are interested in joining us here at the Amynta Group!Be Great With Us! We’re thrilled that you are interested in joining us here at the Amynta Group! Amynta is an independent, customer centered company that provides innovative insurance and protection solutions across North America, Europe, and Australia. As part of the Amynta Group, Builders & Tradesmen’s Insurance Services, Inc. (BTIS) is a dynamic and rapidly growing commercial insurance MGA delivering a wide range of commercial line products through cutting edge technology, all while maintaining a small business mindset rooted in strong relationships, clear communication, and genuine concern for our customers. “Be Great” isn’t just our motto — it’s how we show up every day. We are committed to excellence for our retail agency partners and to building strong, collaborative relationships with our carrier partners. Join a team that values partnership, innovation, and service excellence and Be Great!About the Opportunity:BTIS is seeking a Customer Service Representative I to support our nationwide network of agents. In this role, you’ll deliver timely, accurate service while collaborating closely with internal teams to meet SLAs, performance metrics, and quality standards. No two days are the same—you’ll stay engaged assisting agents and carriers through phone, email, and chat in a fast-paced, high-volume environment.What you will do:Provide routine customer service and policy support to agents and carriers by answering questions regarding coverage, rates, billing issues, and general policy reviews.Communicate with agents and carriers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.Research, resolve, and clearly communicate customer inquiries in accordance with established service standards, escalating issues as appropriateMaintain a working knowledge of products, services, and promotionsReview and process applications, binders, endorsements, and other documentation required for policy issuance, including time-sensitive requestsComplete required forms and documentation and accurately record all customer interactions and transactions in the CRM systemOrganize and maintain policy files to ensure proper documentation managementAssist with the creation, documentation, and continuous improvement of processesCollaborate with team members and cross-functional partners to ensure accurate and timely completion of workProvide excellent customer service to both internal and external partnersPerform other duties as may be assignedWhat We’re Looking ForAt BTIS, Customer Service is a philosophy, not a department. We’re looking for individuals who bring professionalism, accountability, and a strong work ethic to everything they do.This role is ideal for someone who values service excellence, takes ownership of their work, thrives in a fast-paced environment, and has:High school diploma or equivalentStrong written and verbal communication skills, with confidence handling customer interactionsRecognizes the importance of maintaining high standards in service deliveryAbility to evaluate policy information, recognize potential issues, and take appropriate action to resolve themProficiency in Microsoft Office and web-based systems, with the ability to quickly learn new tools and navigate multiple systems simultaneouslyRemote-ready mindset: self-motivated, organized, and able to manage priorities independentlyAbility to troubleshoot basic issues with equipment such as headset, internet, and connectivity.This is an entry-level CSR role. While commercial insurance or related customer service experience is a plus, it’s not required, as we provide training and ongoing support to help you succeed. We also welcome experienced candidates from the commercial insurance industry who are ready for a new challenge and eager to grow their career. For the right candidate, a more senior-level role may also be available.Remote Work RequirementsA quiet, distraction-free workspace conducive to professional calls and virtual collaborationStrong self-motivation and the ability to manage tasks and deadlines without direct supervisionA stable internet connection is required to stay connected and complete remote tasks.Schedule: Monday–Friday, 8:00 a.m. – 5:00 p.m. PST What We Offer:Competitive pay ranging from $18 to $22 per hour, depending on location, experience, skills, and job-related knowledge. Candidates with workers’ compensation insurance experience may be eligible for higher pay.Comprehensive benefits include medical, dental, vision, disability, and life insurance; 401(k) with company match; and paid time off plus company holidays.Work AuthorizationEmployer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.At BTIS, custom