Contact Center Remote CSR State of AZ

**Contractor Opportunity**: **Contact Center CSR for State of AZ** **Location:** Remote **Engagement Type:** Contractor via Third\-Party Supplier **Contracting Entity:** Accenture **Supplier of Record:** Artech **Start Date: 7/13/2026** **Duration:** 7 Months with potential for extension **About the Role** We are seeking qualified contractors to fulfill the role of a **Contact Center CSR for the State of AZ**, who will leverage their call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience. The right candidate will answer calls, chats, or emails regarding Member status documents, general application questions and provider inquires covering Enrollment, Claims, Prior Authorization and general questions. They will also review submitted medical applications for completeness and conduct follow up outbound calls for information as needed. You will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results. This opportunity is open to individuals located in the **United States.** Additionally, the remote position requires access to reliable internet and the ability to manage all responsibilities from a home office. Work from home specific requirements: * Must reside and work at the home address provided, (no coffee shops, friend's houses, etc.) * Internet speed recommendations are as follows: 100kbps Download, 30 kbps upload to adequately handle phone calls and chats via internet. The project hours of operations will be **Monday – Friday**, in which candidate must be available to work an **8\-hour shift between 8:00 AM to 5:00 PM Mountain Standard Time**. **Training time:** 2 Weeks \- Monday \- Friday 8:00 AM to 5:00 PM Mountain Standard Time. Contractors will be engaged and paid by a third\-party payroll supplier, **Artech**, which will serve as the employer of record for tax and compliance purposes. **Key Responsibilities** **Core Duties** * Respond to inbound phone calls, chats, and emails with professionalism and accuracy. * Conduct outbound outreach through phone calls or email as needed following client call scripts * Research inquiries across multiple internal systems and communicate results clearly to customers. * Document all customer contacts thoroughly in call logs and escalate issues appropriately. **Deliverables or Project Scope** * Provide consistent, high quality customer service aligned with established call flows and scripts. * Maintain timely and accurate documentation of all interactions and outcomes. Identify trends, risks, or recurring issues and report them to leadership. * Demonstrate agility by transitioning efficiently between tasks, channels, and systems. **Collaboration Tools or Platform