Sr. Director Quality, Investigations/CAPA/Recall

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.Company ProfileMcKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in healthcare to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost-effectively.United by our I2CARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a “Most Admired Company” in the healthcare wholesaler category by FORTUNE, a “Best Place to Work” by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more info, visit www.mckesson.com.We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us.Role OverviewMcKesson is seeking a Sr. Director Quality, Investigations/CAPA/Recall.The Sr. Director Quality, Investigations/CAPA/Recall is responsible for leading the strategy, development, and execution of the Quality Management System programs related to Investigations, Corrective and Preventive Actions (CAPA), and Recalls across U.S. Pharmaceutical Distribution. This role ensures that procedures, analytics, technology, and governance are effectively implemented and leveraged to drive compliance, operational efficiency, and sustainable quality improvement across distribution centers and Central Fill Pharmacy locations. This role is critical in safeguarding product quality, patient safety, and regulatory adherence.Job ResponsibilitiesProvides strategic leadership and direction for Investigation, CAPA, Recall, Complaint, Quarantine, and related quality programs across Supply Chain Operations. The role is accountable for establishing multi-year roadmaps, long-term goals, process capabilities, performance standards, and operating expectations for these quality system elements. The Senior Director provides professional, technical, and thought leadership across the Quality Management System and analyzes external business and regulatory trends to anticipate risk, influence strategy, and support continued compliance.Develops and implements operational processes, procedures, goals, metrics, and budget expectations for the Investigation, CAPA, and Recall programs. This role leads second-level and first-level managers and is accountable for the performance, services, and outcomes of the Quality Investigations, CAPA, and Recall teams. The position ensures manager accountability, supports team effectiveness, and manages the applicable budget, including resources associated with electronic quality management systems.Regularly engages with senior leadership and cross-functional stakeholders on matters impacting multiple functional areas and business units. The Senior Director translates organizational strategy into functional quality strategy and partners closely with U.S. Pharmaceutical Distribution leadership, Enterprise Quality, Supply Chain Operations, and other teams to ensure investigations and CAPAs are timely, thorough, risk-based, and effective in driving meaningful and sustainable improvement. The role also partners with the business to support prompt and appropriate response to recall scenarios.Serves as the lead for Quality Investigations and CAPA across Supply Chain Operations, including distribution centers and Central Fill Pharmacy locations. The role provides oversight for multiple related sub-functions, including product quality investigations, suspect and illegitimate product investigations, cold chain investigations, complaints, CAPA, externally initiated and company-initiated recalls, and quarantine activities. The position represents Quality during regulatory and customer audits, project teams, quality initiatives, business initiatives, investigation processes, and related programs, and facilitates corrective actions associated