Remote Call Center Specialist

* Saint Louis, Missouri * Marketing and Communications * Days * Full\-Time * 116301 * $17\.50 – $23\.88 / hour (Salary or hourly rate is based on job qualifications and relevant work experience) **Job Description** ------------------- **Additional Information About the Role** BJC Health is looking for a Remote Call Center Specialist! * + Handles large volume of incoming customer inquiries; utilizes customer service skills and tools to accurately identify, research and respond to the customers' inquiry. + Supports hospital marketing efforts through referrals to physicians, services and class/event registration. + Maintains accountability for accurate data entry and maintains patient privacy and security as outlined by HIPAA. + Communicates in a professional, positive and respectful manner; provides a high level of customer service when handling telephone calls and responding to e\-mails. + FT opportunity, Monday\-Friday, 9:30a\-6p. **Overview** **BJC HealthCare** is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6\.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long\-term care and hospice. BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785\.9 million annually in community benefit. That includes $410\.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development. BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes\-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country. Expands BJC HealthCare's growth from hospitals located in the 500 mile catchment area, through direction of the BJC HealthCare corporate service line marketing initiatives. This includes the BJC Call Center, the WUSM Department of Pediatrics line, the SLCH Nurse Triage Answer Line, After Hours Service and Physician Exchange. Through telephone and internet vehicles, expands consumer and physician access to BJC¿s hospitals and