Learning Experience Designer

For more than a century, Big Brothers Big Sisters has been helping change kids’ perspectives and giving them the opportunity to reach their potential. Since 1904, Big Brothers Big Sisters has operated under the belief that inherent in every child is incredible potential. As the nation’s largest donor- and volunteer-supported mentoring network, Big Brothers Big Sisters makes meaningful, monitored matches between adult volunteers (“Bigs”) and children (“Littles”), ages 5 through young adulthood in communities across the country. We develop positive relationships that have a direct and lasting effect on the lives of young people. Position Purpose As a direct report of the Senior Director, Learning and Development (L&D), the Learning Experience Designer (LXD) supports the design, development, and delivery of engaging learning experiences that advance BBBSA’s strategic priorities and learner needs. The LXD combines instructional design, digital content development, learning management system (LMS) administration, and learner support to create effective, learner-centered solutions for BBBSA staff and agencies. Location: Continental United States (100% Remote) FSLA Status: Full time, Exempt Travel: Approximately 10% Remote Work Location Requirement: This position is approved for remote work within the Continental United States only. Any permanent change to the geographic location of an employee’s remote work arrangement from the region identified at the time of hire must be reviewed and approved in advance by both the employee’s direct manager and Human Resources. Essential Duties and Responsibilities Conduct needs assessments and analyze requests from internal customers to identify learning and performance needs. Design and develop engaging learning experiences using adult learning principles and instructional design best practices. Create eLearning courses in Articulate Rise 360, instructional videos, job aids, performance support resources, and other digital learning assets. Collaborate with subject matter experts (SMEs), colleagues, users, and leaders to develop learning solutions aligned with organizational goals. Administer and maintain learning content within the LMS, including publishing, updating, testing, and troubleshooting content. Monitor, investigate, resolve, and document LMS-related support requests and tickets, escalating issues as appropriate. Conduct quality assurance testing of courses, learning plans, enrollments, completions, and learning technologies. Generate and analyze LMS reports to support decision-making and continuous improvement. Facilitate learning sessions and forums, both in-person and virtual, as needed. Develop and maintain learner guides, job aids, knowledge articles, and support documentation. Stay current on learning technologies, instructional design trends, and best practices. Solve problems creatively and align decisions with the organization’s values. Culture Demonstrates a commitment to BBBSA’s shared leadership competencies and organizational values. Provides consistent follow-up regarding assigned projects and commitments. Cultivates an environment where all team members feel valued, included, and empowered to achieve their potential. Manages related and other duties as assigned in support of department and business needs. Education, Skills & Related Work Experience Education: Bachelor's degree in Instructional Design, Learning Technologies, Educational Technology, Adult Learning, Education, or a related field preferred. Master's degree in Instructional Design, Learning Technologies, Educational Technology, Adult Learning, Education, or a related field is a plus. We also welcome candidates who have gained equivalent knowledge and expertise through a combination of relevant work experience, professional certifications, training, and other educational pathways in learning experience design, instructional design, adult learning, or related disciplines. Years of Related Work Experience: Minimum of 3-5 years of experience in instructional design, digital learning development, LMS administration, learning technologies, or related fields. Experience supporting a national affiliate or distributed network is preferred. Skills and Knowledge: Required Preferred Digital Portfolio: A digital portfolio is required and must demonstrate instructional design, eLearning, multimedia, and/or video development work. X Instructional Design and Adult Learning: Knowledge of instructional design methodologies, adult learning principles, and learner-centered design practices. X Digital Learning Development: Proficiency developing eLearning in Articulate Rise 360 and creating instructional videos, multimedia, job aids, and performance support resources. X Docebo LMS Management: Hands-on experience administering and supporting Docebo, including content management, testing, troubleshooting, and learner support. X Technical Support: Ability to investigate, resolve, document, and appropria