Junior Claims Administrator – Residential Property Damage

Position Overview We are seeking a highly organized and detail\-oriented **Junior Claims Administrator** with prior experience working with **residential property damage insurance claims**. This is an administrative and claims\-support position responsible for helping keep claims organized, documented, and moving through the claim process. The ideal candidate understands the basic lifecycle of a residential property claim and is comfortable working with insurance carriers, adjusters, homeowners, contractors, estimators, and internal claims personnel. This is an excellent opportunity for someone with property claims experience who wants to grow into a larger role within claims operations. Key Responsibilities * Provide administrative support for a high\-volume portfolio of residential property damage claims. * Track claims through various stages, including inspection, estimating, carrier review, negotiation, appraisal, settlement, and payment. * Maintain accurate claim files, notes, documents, correspondence, and status updates within the company's CRM. * Follow up with insurance carriers and adjusters regarding claim status, inspections, estimates, documentation requests, payments, and outstanding items. * Request and organize insurance documents, including policies, estimates, scopes of loss, correspondence, photos, reports, invoices, and payment documentation. * Assist with scheduling inspections, meetings, and claim\-related appointments. * Monitor open tasks, deadlines, and outstanding documentation to prevent claims from becoming delayed. * Identify claims that require additional follow\-up and escalate issues to the appropriate Claim Consultant, Manager, or other team member. * Communicate professionally with homeowners, insurance adjusters, contractors, estimators, and other parties involved in the claim. * Assist claims personnel with preparing documentation and claim files for negotiation, appraisal, or attorney review. * Verify that required documentation and internal tasks are completed before claims move to the next stage. * Perform general administrative and operational duties necessary to keep claims progressing efficiently. Required Qualifications * **Previous experience with residential property damage insurance claims is required.** * Basic understanding of the property insurance claim process. * Familiarity with common residential losses such as **water, fire, wind, hail, roof, and storm damage**. * Experience working for a public adjusting company, insurance carrier, independent adjusting firm, restoration company, roofing company, property damage law firm, or similar organization is strongly preferred. * Ability to understand insurance estimates, claim correspondence, and basic claim documentation. * Strong organizational skills with the ability to manage multiple claims and tasks simultaneously. * Excellent attention to detail and follow\-through. * Strong written and verbal communication skills. * Comfortable communic