Senior IT Support Technician - MSP Field & Remote

**Tech365 · Indianapolis, Carmel, Fishers, Noblesville, Westfield \& Greater Marion/Hamilton County, IN** **Full\-time · In\-person \+ field work · $48,000\-$75,000/year, by demonstrated skill level.** The short version * You'll be a senior generalist across desktops, servers, networks, firewalls, cloud, and cabling \- not a password\-reset seat. * Different client, different industry, different problem, most days. Restaurants, law firms, manufacturing floors, medical offices, real estate. * You'll work with real independence. We give you context and access, not a script. * Final step of our hiring process is a **paid, on\-site working interview**. You see the real job. We see real work. Nobody guesses. If you need a ticket queue where someone else decides what happens next, this isn't your role. If you've ever been the person everyone at your last shop quietly routed the hard stuff to \- keep reading. **About Tech365** We're a Managed Service Provider in Central Indiana. Our clients are small and mid\-sized businesses that can't afford to be down \- a restaurant during dinner rush, a law office at a filing deadline, a manufacturer mid\-run. Our mission: keep organizations running, their teams supported, and the people they serve taken care of \- using technology that solves today's problems, anticipates tomorrow's, and handles the ones no one saw coming. We're small enough that your work is visible and your name is on it. There's no layer of management between you and the decision. **What the job actually looks like** A Tuesday might be: remote\-fixing a mail flow issue in Microsoft 365 before 9 a.m., driving to a client in Fishers to swap a failed switch and clean up a rack that's been a mess since 2019, taking a call from a controller who can't get QuickBooks to talk to the network share, then closing out with documentation so the next person isn't starting from zero. You'll own the outcome from the first call to the closed ticket. **Client support \& troubleshooting** * Handle client requests by phone, remote session, and onsite visit * Diagnose and resolve issues across workstations, printers, firewalls, networking, Microsoft 365, Google Workspace, QuickBooks, email, cameras, and IoT/sensor devices * Communicate clearly with non\-technical clients and keep them informed while you work * Document your work accurately in the PSA/ticketing system \- steps taken, root cause, resolution * Pull in other Tech365 team members when a second set of hands or another specialty is the faster path **Network \& infrastructure** * Install, configure, and maintain firewalls, routers, switches, modems, and access points (UniFi, SonicWall, and similar) * Run, terminate, and test structured cabling; troubleshoot existing wiring * Leave every rack organized, labeled, and better than you found it **Systems \& cloud administration** * Support virtualized environments on Hyper\-V and similar platforms * Administer Microsoft 365, Entra ID, Google Wor