Customer Support Representative | Fully Remote US

**Company Description** ----------------------- Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end\-to\-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat\-based candidate engagements for over 1200 pioneering customers around the globe. **Job Description** ------------------- Are you a technical troubleshooter who loves helping people? At **Hirevue**, we’re transforming the global hiring landscape, and we need **Customer Support Representatives** to be the face of our candidate experience. If you’re tired of "scripted" support and want a role where you can actually use your brain to solve complex tech puzzles, this is the place for you! You’ll be our front\-line hero, ensuring every interview goes off without a hitch. You aren’t just a "call taker"—you are a **Technical Detective.** **Your Daily Wins:** * **Multi\-Channel Mastery:** Resolve issues via phone, email, and chat with a friendly, professional demeanor. * **Deep\-Dive Troubleshooting:** Go beyond the surface to identify root causes across multiple software environments. * **Platform Navigation:** Simultaneously manage support for different platforms, each with its own unique user experience. * **Process Improvement:** See a trend? Speak up! We want your recommendations on how to make our workflows better. * **Ownership:** Take full responsibility for inquiries until they are resolved. No "passing the buck" here! **Shift \& Schedule** * **Location:** Remote * **Availability:** This role requires a consistent schedule. * **Specific Shifts:** We are currently hiring for **the following shifts:** + Friday\-Tuesday (Wednesday/Thursday off)\- 1pm MST\-10pm MST + Wednesday\-Sunday (Monday/Tuesday off)\- 1pm MST\-10pm MST + Saturday\-Wednesday (Thursday/Friday off)\- 4am\-1pm MST + Thursday\-Monday (Tuesday/Wednesday off)\- 4am\-1pm MST **Qualifications** ------------------ **Who We Are Looking For** * **The Tech Expert:** You have a strong technical aptitude and aren't afraid of complex software environments. * **Communication Pro:** Excellent English reading and writing skills are a must. You should be able to type **40\+ WPM** accurately. * **Experience:** At least **2 years in a customer service role** (BPO experience in technical support or a premium account is highly preferred!). * **Tool Savvy:** Experience with **Salesforce, Zendesk, Jira, or Splunk** will put you at the top of our list. * **Flexibility:** You’re comfortable working **night or weekend shifts** to support our global timezone requirements. * **Attitude:** You bring a positive, "customer\-obsessed" mindset to every shift. **Additional Information** -------------------------- **Wh