Enterprise Solutions Architect - Americas

Enterprise Solutions Architect - AmericasHi, I’m John and I’m the Head of Professional Services at Ashby. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering ‘what is a better way to accomplish this’. That’s why I am thrilled to be hiring our first Enterprise Solutions Architect! As a highly cross-functional member on our growing Professional Services team (within Ashby’s Customer Success organization), you’ll have the opportunity to start shaping our customers’ journeys before they kick off, ultimately upleveling the overall customer experience.About the RoleAs an Enterprise Solutions Architect (SA), you will have responsibility for implementation and services scoping and design, as well as Statement of Work creation to capture recommendations. The SA is a member of the Professional Services (PS) organization and a close partner to the Enterprise Sales team. Broadly, the goal of this role is to ensure the success of Enterprise customers through professional services.You will work directly with prospective customers and our Solutions Engineering team during the sales cycle to understand the current state, define a clear path to success, and shape both the deal and implementation approach accordingly. You will provide continuity between what was sold and what is delivered by ensuring a comprehensive handoff from Sales to PS.This is a high-impact, highly cross-functional role focused on aligning pre-sales motions with implementation work to improve Enterprise sales win rates, accelerate time-to-value, and drive long-term customer outcomes. You will play a critical role in matching prospective customers with the approaches that best meet their needs, while helping Sales win complex deals by increasing buyer confidence and reducing perceived implementation risk.What You’ll DoDesign and Close Successful Professional Services Opportunities (Pre-Sales)Act as a trusted advisor to help prospective customers understand how to successfully implement AshbyPartner with Account Executives and Solutions Engineers to scope and design implementation approaches for complex enterprise opportunitiesTranslate prospective customer needs and constraints into a tailored path to go-live, including an implementation strategy, success milestones, and services offerings required to support the customerAlign customer stakeholders (including executives) on desired outcomes, timelines, and responsibilitiesCreate, negotiate, and execute Statements of Work (SOWs) aligned with Professional Services best practices and offerings that accurately the required scope, effort, and sequencingCreate Continuity into Delivery (Post-Sales / Early Lifecycle)Participate in the Sales handoff to ensure effective transition of recommendations and expectations to the post-sales teamEnsure alignment between pre-sales commitments and post-sales execution by participating in kickoff calls for customers with complex or highly custom recommended approachesImprove Professional Services GTM MotionsIdentify patterns across opportunities (what works, what breaks) and use these to refine our Enterprise Sales motion in partnership with Leadership.Refine how and when services are introduced and scoped within the sales cycleContribute to playbooks, frameworks, and assets that improve how we sell and deliver servicesWhat We’re Looking For5+ years of experience in Enterprise SaaS across one or more of: Solutions Consulting, Professional Services, or Management ConsultingStrong ability to diagnose business processes and translate them into scalable technical solutionsExperience with complex, multi-stakeholder deals with meaningful implementation componentsComfort navigating collaboration with both pre-sales and post-sales teamsExcellent communication skills, with the ability to influence executives and align cross-functional teamsStrong judgment and ability to balance customer needs, business outcomes, and operational feasibilityWhat Success Looks LikeIncreasing win rates, especially in the EnterpriseClear alignment between scope, expectations, and customer outcomesReduced implementation friction and faster time-to-valueImproved customer confidence and sentiment at kickoff and early lifecycleStronger partnership between Sales, Professional Services, and Customer SuccessIncreased retention and expansion driven by successful customer outcomesWhy This Role MattersAs we move upmarket, the complexity of our customers—and the importance of getting implementations just right—continues to increase. This role ensures we are not just closing quickly, but closing them in a way that sets customers up for long-term success.The InterviewAt Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is