Engagement Manager - Technical

ABOUT APPLY DIGITALApply Digital is a global experience transformation partner. We drive AI-powered change and measurable impact across complex, multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy, design to engineering and beyond, we enable our clients to modernize their organizations and maximize value for their business and customers.Our 750+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks, and The Very Group. Apply Digital was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to ten cities across North America, South America, the UK, Europe, and India.At Apply Digital, we believe in the “One Team” approach, where we operate within a ‘pod’ structure. Each pod brings together senior leadership, subject matter experts, and cross-functional skill sets, all working within a common tech and delivery framework. This structure is underpinned by well-oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes. Wherever we work in the world, we envision Apply Digital as a safe, empowered, respectful and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Digital a space for our team to connect, grow, and support each other to make a difference. Visit our Careers page to learn how we can unlock your potential.Role: We’re looking to bring on an Engagement Manager to join our growing Marketing Services team. In this role, you will manage a mix of strategic marketing programs and technically complex projects—including MarTech implementations, data audits, CDP integrations, mobile SDK setups, and data architecture work—partnering closely with cross-functional teams to deliver high-quality outcomes on time and within scope.Acting as the primary liaison between clients and internal teams, you’ll translate client goals into actionable deliverables while ensuring strong alignment across strategy, execution, and performance. You will work at the intersection of marketing strategy and technical delivery, bridging the gap between our Marketing Services team and our Solutions Architect team when projects require deeper technical engagement.This role is ideal for a technically-minded project manager or CSM who can navigate both strategic marketing programs and hands-on technical implementations—someone equally comfortable discussing lifecycle marketing strategy and scoping a CDP integration or mobile SDK deployment alongside a Solutions Architect.Responsibilities:Serve as the primary point of contact for clients, ensuring all deliverables are aligned to business goals, KPIs, and executed on time and at high quality.Translate client goals into actionable marketing objectives, roadmaps, and measurable deliverables.Lead cross-functional teams (developers, strategists, designers, and QA) to deliver integrated MarTech programs that drive measurable impact.Oversee project execution across multiple workstreams, ensuring clarity in scope, timelines, priorities, and dependencies.Track all work in project management tools, and partner with internal teams to ensure appropriate resourcing, balanced workloads, and on-time delivery of assets.Maintain visibility into team capacity and allocation, partnering with Engagement Coordinators to ensure work is assigned based on availability, skillset, and priority.Identify risks or roadblocks that may impact delivery, timelines, or quality, and proactively drive resolution plans with internal teams.Monitor account health, ensuring work aligns with scope, timelines, and overall delivery expectations.Support budget awareness and efficient delivery by aligning work to agreed scope and flagging potential over-servicing or misaligned effort.Partner with clients and internal teams to continuously improve campaign performance through testing, insights, and optimization.Manage technically complex engagements such as CDP implementations (e.g., Segment, Hightouch), mobile SDK setups (e.g., Braze), and MarTech data architecture projects, coordinating closely with Solutions Architects and engineers to ensure successful delivery.Partner with Solutions Architects and the Technical Consulting team on projects that require deeper technical expertise, ensuring seamless coordination, clear scoping, and consistent client communication across both teams.Translate technical requirements and implementation details into clear client-facing documentation, timelines, and status communications.Minimum requirements to be considered:3–5 years of experience in a client management, account management, or project management role within a marketing, agency, or digital environment.Experience managing client accounts or programs, with exposure to multi-channel or complex marketing initiative