Client Director (Strategic Accounts)

Complexio is the intelligence layer for enterprise AI. Our platform builds a connected understanding of how businesses actually operate — across people, processes, and systems.Enterprises have invested heavily in AI platforms, copilots, and data infrastructure — yet daily work still runs on manual hand-offs and thousands of unseen tasks buried in emails, chats, and spreadsheets. Complexio closes that automation gap.Our Event Knowledge Graph ingests structured and unstructured data to create a living map of how an organisation truly works — every task, interaction, and dependency. Our Context Broker unifies this knowledge across enterprise systems in real time, enabling our Orchestration layer and Enterprise Automator to discover, design, and execute workflows autonomously. Stevie, our conversational AI assistant, gives teams a natural way to query and act on that intelligence.Complexio deploys securely within your infrastructure and integrates with the enterprise platforms you already run on — turning organisational knowledge into measurable business outcomes.A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries.We are now onboarding enterprise customers globally, with a platform built to handle the pace and complexity of real business operations.Role PurposeThe Client Director (Strategic Accounts) is responsible for Complexio's most important enterprise relationships. You are the single commercial owner of a portfolio of strategic accounts — accountable for deep value realisation, retention, expansion, and long-term partnership growth.This is not a passive relationship management role. When required, you operate as a fully independent commercial operator — prospecting, qualifying, running the full sales cycle, and closing without support. You can own an account end to end: from first conversation through to signed contract, onboarding, health management, and multi-year expansion. You do not need a separate Sales resource to function.You will shadow both Co-CEOs in strategic commercial meetings as required — stepping in as the senior commercial relationship owner in high-stakes customer engagements and representing Complexio at C-suite level with full authority and credibility. This requires genuine executive presence: the ability to lead a room, navigate complex stakeholder dynamics, and hold your own alongside or in place of senior leadership.You will report directly to the CRO and will be a key voice in shaping Complexio's customer success and account management frameworks as the company scales.Key ResponsibilitiesExecutive & C-Suite Engagement Shadow both Co-CEOs in strategic commercial meetings as required — serving as the senior commercial relationship owner in high-stakes customer engagements Engage independently with C-suite stakeholders — CEOs, COOs, CFOs, CIOs — as a credible, authoritative representative of Complexio at the highest level of customer relationship Prepare Co-CEOs and the CRO for customer meetings — providing account briefings, stakeholder maps, open issues, and recommended positions ahead of engagements Lead executive relationship threads within accounts, ensuring C-suite contacts are continuously engaged, informed, and anchored to Complexio's long-term value narrative Represent Complexio's commercial vision, platform direction, and partnership ambition in boardroom and executive settings with confidence and composureIndependent Selling & End-to-End Account Ownership Run the full commercial cycle independently when required — from prospecting and qualification through discovery, solution design, commercial negotiation, and close Own accounts end to end without reliance on a dedicated Sales resource — managing every stage of the customer lifecycle from initial engagement through onboarding, adoption, health management, renewal, and expansion Identify and develop new opportunities within your account portfolio as well as adjacent prospects — acting as both hunter and farmer as the situation demands Build and manage your own pipeline within assigned accounts and territories, maintaining accurate forecasting and CRM discipline without being prompted Construct and present commercial proposals, business cases, and pricing independently — tailoring the commercial narrative to each stakeholder and buying committee Navigate complex procurement, legal, and contracting processes to close — including multi-party negotiations, MSA redlines, and DPA reviews — without requiring escalation for every decision Act as the primary commercial owner of an assigned portfolio of Complexio's strategic enterprise accounts Build and maintain trusted, multi-threaded relationships with C-suite, operational leadership, and day-to-day users across client organisations Develop and maintain long-term account plans — including rela