Contact Center Care Coordinator- Urology- Remote

Overview: **The US Oncology Network** is looking for a **Contact Center Care Coordinator** to join our team at **Texas Oncology**. This full\-time position will support our **Urology Pod**. This is a remote position, but you must reside in the state of Texas. Occasionally required to be onsite for training/meetings. As a part of **The** **US Oncology Network**, **Texas Oncology** delivers high\-quality, evidence\-based care to patients close to home. **Texas Oncology** is the largest community oncology provider in the country and has approximately 530 providers in 280\+ sites across Texas, our founders pioneered community\-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading\-edge technology and research to deliver high\-quality, evidence\-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, **Texas Oncology** treats half of all Texans diagnosed with cancer on an annual basis. **The** **US Oncology Network** is one of the nation’s largest networks of community\-based oncology physicians dedicated to advancing cancer care in America. **The** **US Oncology Network** is supported by **McKesson** Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. **Why work for us?** One reason to join our team is because we offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short\-term and Long\-term disability coverage, a 401\-k plan that comes with a company match, a Wellness program that rewards you just for tracking your steps, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers. ***What does the Contact Center Care Coordinator do?*** The Contact Center Care Coordinator is responsible for providing outstanding customer service while managing and coordinating healthcare services between patients, family members, care providers, and other healthcare institutions. Their duties can include scheduling appointments and providing support, education, and guidance to patient and providers alike. Responsibilities: **KEY RESPONSIBILITIES*** Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution * Respond to customer inquiries via phone, email, and chat in a timely and professional manner * Provide accurate information about products and services to customers * Resolve customer complaints and concerns in a timely and effective manner * Document customer interactions and record details of inquiries, comments, and complaints * Follow up with customers, as needed,