Technical Support Specialist (Singapore)

This is a remote position.MoreAbout Unit21Unit21 helps fintechs and financial institutions combat fraud and money laundering through a powerful, flexible risk and case management platform. Our customers rely on us to detect, investigate, and stop financial crime—without slowing down their business.As we expand internationally, we’re hiring ourfirst Customer Support Specialist in Singaporeto support customers across the APAC region.About the RoleAs a Customer Support Specialist, you’ll be thefront line of supportfor Unit21 customers, owning ticket-based communication and helping users resolve issues, adopt best practices, and get maximum value from our platform.This is ahigh-ownership rolesuited for someone comfortable working independently, navigating ambiguity, and helping build the foundation for regional support as we grow.What You’ll DoOwn and manage incoming customer support tickets end-to-endInvestigate, troubleshoot, and resolve issues with a focus on first-level resolutionPrioritize tickets based on severity, impact, and SLAsDevelop deep product knowledge to support customers effectivelyTroubleshoot issues including:Detection models, alerts, and case management workflowsPlatform bugs and feature requestsFalse positives and detection model best practicesOperational workflow challengesFile upload and download issuesDocument findings and escalate issues to Engineering when neededPartner cross-functionally with:Customer Successto align communication and resolve customer issuesProductto share customer feedback and feature requestsEngineeringto support bug fixes and incident responseHelp improve support processes as the APAC customer base scalesWhat We’re Looking For2+ years of experience in Customer Support, Technical Support, or other customer-facing rolesStrong ability to explain technical concepts in clear, customer-friendly languageGeneral technical aptitude with strong problem-solving skillsExcellent written and verbal communication skillsComfortable working independently and taking ownership as an early regional hireCurious mindset and willingness to deeply learn the product and customer use casesBachelor’s degree or equivalent practical experienceWhy Join Unit21Be thefirst support hire in Singaporewith real ownership and impactWork closely with customers, Product, and Engineering teamsHelp shape how customer support scales across APACCompetitive salary, equity, and benefitsJoin a fast-growing, mission-driven company tackling financial crimeCompensationThe base salary range for this role is$40,000 - 60,000 annually, depending on experience and location. This range does not include bonuses, equity, or other incentives.What We OfferCompetitive salary andpre-IPO equity100% company-paid medical, dental, and vision insurance (employee)Unlimited PTO and generous leave programslearning & development stipend, and home office setup supportInclusive, high-ownership culture focused on impact and growthEqual OpportunityUnit21 is an equal opportunity employer. We encourage candidates to apply even if they do not meet every listed requirement. We are committed to building a diverse, inclusive workforce. Originally posted on Himalayas