HRSC Specialist Tier 2

Join Our Team!Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!Job Description SummaryJob Description:Position Responsibilities:Receive, triage and resolve complex, inquiries received from employees through our case management system ServiceNow.Utilize different HR systems such as ServiceNow and Workday to answer employee questions.Handle escalated Tier 1 cases such as payroll discrepancies, training, and HRIS issues, partnering across functions to drive timely resolution.Analyze case trends and root causes to reduce repeat issues,Make recommendations for process improvements and implement enhancementsDocument processes, update and maintain knowledge articles to enhance service deliverySupport system upgrades for HR systems, enhancements, and implementation activities, including testing and SOP documentation.Troubleshoot and escalate technical HR issues from the HR Service Center in collaboration with IT and HRIS.Adhere to established service level agreements (SLAs), productivity standards, and quality metrics while ensuring timely and accurate resolution of HR inquiries and transactions.Process, enter and approve transactions in Workday, maintaining accurate data entry (hire date, location & address changes, legal names changes, etc.)Support data validation, and ongoing data integrity efforts to ensure accuracy and complianceContribute to improving HR Services, processes and procedures to streamline and increase customer experience.Educate team members of HR Shared Services on the tools available to them and encourage self-service tools such as Support Hub and WorkdayDemonstrate customer obsession and exceptional customer service with team members (First Contact Resolution focused).Adhere and enforce policies to ensure compliance with Sunbelt Rentals internal policies and procedures.Requirements:Education & Experience: 2 - 4 years of HR Shared Services, HR Operations, HRIS, Payroll, Benefits, or Employee Relations experience.Advanced experience with Workday, ServiceNow, or similar HR technology platforms.Experience handling escalated employee cases and complex HR transactions.Strong analytical and problem-solving abilities with experience conducting root cause analysis.Demonstrated ability to interpret HR policies and procedures while exercising sound judgment.Excellent communication, stakeholder management, and customer service skills.Experience supporting process improvement initiatives and system implementations.Base Pay Range: $27.06 - 37.21Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:Health, Dental and Vision plans401(k) MatchVolunteer time offShort-term and long-term disabilityAccident, Life and Travel insurance, as well as flexible spendingTuition Reimbursement OptionsEmployee Assistance Program (EAP)Length of Service AwardsYou will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):12-25 vacation days depending on years of service5 sick days6 holidays2 half day holidays2 floating holidays1 inclusion day1 volunteer dayGear up for an exciting career!Sunbelt Rentals supports service members. Veterans encouraged to apply.Originally posted on Himalayas