Bilingual (Spanish) Court Operations Associate, Hennepin County, Centralized Services Division

Hoping to take that first step in your career and provide public service through your organizational skills? Looking for a position with growth and professional development opportunities? Hennepin County District Court invites qualified applicants for one Bilingual (Spanish) Court Operations Associate position in the Centralized Services Division. This is a diverse, professional environment that promotes equity for all court staff and court users. Work is generally performed in a remote environment and involves significant public interaction through various communication channels, including phone (desk phone and soft phone), email, and the LiveHelpNow platform. Court Operations Associates work both independently and collaboratively as part of a team to provide high\-quality assistance to the public, media, attorneys, judicial officers, and professional business partners. The Contact Center team responsibilities include multitasking to answer approximately 800 phone calls daily and LiveHelpNow chats regarding all court divisions, including Family, Probate/Mental Health, Juvenile, Criminal, Civil, and Records , processing requests for continuance via email or phone, scheduling hearing office appointments, updating cases in MNCIS, issuing notices, providing appropriate forms, and performing related administrative duties. This is a full\-time remote position with the training period completed onsite at the Hennepin County Government Center in downtown Minneapolis. The initial onsite training period is expected to last 6\-8 weeks and will be based on individual and business needs. A reliable high\-speed internet connection is required when working remotely. **Example of Duties:** * Respond to customer phone inquiries related to: + General information for all court divisions + Case status and hearing information + Zoom hearing information and guidance on Zoom use * Communicate respectfully, courteously and effectively with court stakeholders by answering approximately 90 phone calls per day regarding case status and court appearances while applying court policies and procedures. * Initiates case records using electronic means; Hearing Officer appointments, payment extensions, requests in\-person appearance to Zoom, admin and judicial approval continuance requests, schedules interpreters for criminal cases. * Recording party data, entering comments, events and requesting interpreters in the case management systems (MNCIS)\- updating party information and supporting eCheck\-in process * Updates appear by dates and grants extensions when scheduling Hearing Officer appointments * Effectively use technological tools, such as: + Minnesota Court Information System (MNCIS) + Minnesota Judicial Branch website and Minnesota Court Records Online (MCRO) + Online chat solutionMitel Phone System + **Typical Qualifications:** Minimum Education and Experience: * High school diploma or equivalent * One year of relevant experience, which may