Creator Support Specialist (Remote, Central or Mountain Time Zone Preferred)

**Creator Support Specialist (Remote, Central or Mountain Time Zone Preferred)** **Company:** blu Shift Creative **Location:** Remote (Utah or similar region preferred) **Pay:** $17\.00 \- $18\.00 per hour **Job Type:** Full\-Time **About blu Shift Creative** At blu Shift Creative, we’re defining the gold standard in live streaming support. Founded in 2022 by streamers Tara Stevens and Ben Baldwin, blu helps creators take control of their content and careers through expert coaching, production, and support. We’ve worked directly with TikTok LIVE, the New York Comedy Festival, and LIVE on Air in LA, producing shows and helping creators succeed on live platforms. blu has earned top honors like the 2024 TikTok LIVE Creativity Awards and the 2025 TikTok LIVE Fest Gold Track for Live Agencies. Our team focuses on supporting US and UK streamers to stay consistent, creative, and confident while building sustainable income. We work closely with major TikTok LIVE creators, including those with millions of followers, and we’re proud to be at the center of the live streaming industry’s growth. blu is more than an agency. We’re a movement shaping the future of live entertainment and helping people discover success and confidence on camera. **What You’ll Do** * Onboard new creators and help them understand how to grow and earn diamonds on TikTok LIVE * Track creator progress and analyze data to identify trends and opportunities for improvement * Provide friendly and professional support through chat, email, and social platforms * Guide creators on improving their visuals, backgrounds, and engagement techniques * Handle a high volume of inquiries with empathy, accuracy, and positivity * Communicate updates and feedback clearly with both creators and internal teams * Support creators through challenges, offering solutions and encouragement * Report directly to the Head of Operations and maintain regular communication regarding performance, goals, and feedback * Attend one weekly team meeting and be available during core hours between **11 AM and 3 PM Central Time** **Who You Are** * Experienced in customer support, client service, or community engagement (remote experience preferred) * Excellent communicator, both written and verbal, with strong attention to detail * Comfortable managing multiple chats or tickets at once * Familiar with Discord and able to navigate creator communities professionally * Familiar with TikTok, especially TikTok LIVE, and understand how creators grow on the platform * Able to read and interpret data, identifying trends and explaining what the numbers mean * Naturally creative and observant, with an eye for how creators can improve their visuals and engagement * Self\-motivated, organized, and dependable * Spanish bilingual is a plus to assist with our Spanish\-speaking creators * Located in a Central or Mountain Time Zone region (Utah or similar preferred) for easy team communication and event support **Preferred Qu