Associate Consultant, Commercial Excellence

Who We Are WLH Consulting and Learning Solutions (“WLH”) specializes in organizational change, strategic execution, commercial excellence, leadership development, and human capital optimization within the pharmaceutical and life sciences industry. We partner closely with clients, immersing ourselves in their culture, priorities, and challenges—to design solutions that elevate commercial performance and drive sustainable transformation. Role Description The Commercial Excellence Associate Consultant is a hands-on, execution focused role that is responsible for building, customizing, and delivering client-ready solutions that strengthen pharmaceutical commercial capabilities. This role is ideal for someone with early career experience in the pharmaceutical industry or consulting who enjoys building and customizing client-ready solutions for a commercial audience. This individual performs a key role in customizing WLH methodologies, frameworks, and tools and tailoring them thoughtfully to client needs, therapeutic areas, and commercial structure, applying foundational learning principles to ensure solutions drive behavior change.This is a role for someone who makes things happen and takes pride in producing polished, practical deliverables that clients can use immediately.This role is remote, with the expectation of travel for client meetings and key engagements as needed.Essential Duties and Responsibilities Customer-Centered Resource & Solution Development Support upfront diagnostics by gathering, organizing, and synthesizing client, market, and role-specific informationAsks thoughtful questions that help clarify client needs, constraints, and success criteriaApply foundational instructional design and adult learning principles to ensure learning resources are practical, engaging, and effective for commercial audiencesCustomize WLH tools, frameworks, and learning resources (e.g., account planning frameworks, playbooks, and learning journeys to reflect:Specific therapeutic areasClient commercial structuresRole expectations across matrix teamsAdapt materials to support engagements ranging from a single role or therapeutic area to integrated, multi-TA, multi-role deploymentsEnsure deliverables are practical, relevant, and aligned with client realities—not “off-the-shelf”Continuously refine and adapt materials based on client feedback, evolving market conditions, and emerging commercial challengesAccount Management & Client Engagement Support initiatives across WLH’s commercial excellence focus areas, with a strong emphasis on strategic account management, customer segmentation, stakeholder mapping, and value-based engagement strategiesParticipate in internal team meetings and client meetings demonstrating professionalism, preparedness, and growing credibilityCollaborate with WLH team members to collect, analyze, and synthesize customer and market data to inform solution design, account planning tools, and commercial recommendationsIncorporate feedback from senior WLH consultants and clients to refine materials and approachesExecution & Operational Excellence Manage assigned tasks and timelines across multiple projects with attention to detail and qualityDevelop polished deliverables—including PowerPoint presentations, Word documents, Excel-based tools, and other materials that meet WLH’s standards for clarity, accuracy, and strategic impactAdhere to WLH quality standards, confidentiality expectations, and consulting best practicesRequirementsCore Competencies, Knowledge, and Skill Requirements 3+ years of experience in the pharmaceutical or life sciences industry, consulting, or commercial learning/training environmentFoundational understanding of:The pharmaceutical marketplaceCommercial structures and rolesThe interactions between commercial, market access, and medical teamsDemonstrated learning agility, innovative thinking, and the ability to conduct needs analyses and build tailored, customer-centric commercial solutionsHigh attention to detail and pride in producing client-ready workStrong communication skills with a commitment to open, respectful, and professional collaborationHigh comfort level with technology platforms and Microsoft 365 tools (PowerPoint, Word, Excel, Outlook, SharePoint, MS Forms, etc.)Demonstrates curiosity and learning agility in exploring emerging technologies, including AI-enabled tools, to improve research, content development, and consulting deliverablesAbility to manage confidential information with discretion and professionalismSkills, Knowledge, and Abilities Professionalism: Demonstrates integrity, accountability, and respect in all interactions, consistently upholding WLH’s values and commitment to doing great work. Consultative Thinking: Applies structured problem-solving and thoughtful questioning to understand client needs and translate them into practical, tailored solutions. Attention to Detail: Produces accurate, high-quality, client-ready work with strong attention