Senior Director Mobile and Online Platforms

### **General information** Career area Deposits Products \& Marketing Work Location(s) 200 Dryden Road, PA, 2911 Lake Vista Drive, TX, 500 Woodward Avenue, MI, 601 S. Tryon Street, NC Remote? No Ref \# 22507 Posted Date 06\-05\-26 Working time Full time ### **Ally and Your Career** Ally Financial only succeeds when its people do \- and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people \- with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work\-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? **Work Schedule:** Ally designates roles as (1\) fully on\-site, (2\) hybrid, or (3\) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. ### **The Opportunity** *At this time, Ally will not sponsor a new applicant for employment authorization for this position.**In office role \- Ally work locations are: Charlotte NC, Detroit MI, Dresher PA, or Lewisville TX* The Senior Director of Mobile \& Online Banking Platforms is responsible for defining and delivering the bank’s digital channel strategy across mobile and web. This leader owns the end\-to\-end customer experience, ensuring seamless, secure, and intuitive interactions that drive engagement, retention, and growth. This role sits at the intersection of product, technology, operations, and risk—leading cross\-functional teams to modernize digital capabilities, accelerate innovation, and position digital channels as the primary interface for customer relationships. The Senior Director will also own the customer communication strategy across digital channels, including alerts, push notifications, and in\-app messaging—ensuring timely, relevant, and personalized interactions that drive engagement and proactive servicing. A key focus of the role is expanding self\-service capabilities and improving digital containment, enabling customers to resolve issues quickly within mobile and online platforms. This includes reducing call center volume, increasing first\-contact resolution through digital channels, and delivering clear, actionable communications that anticipate customer needs and minimize friction. The Senior Director will play a critical role in shaping the bank’s digital roadmap, leveraging data\-driven insights, emerging technologies, and strategic partnerships to de